LinkedIn Capabilities and Limitations
Updated
In this article, we will cover the capabilities and limitations of LinkedIn within the Sprinklr platform.
Publishing Capabilities
Capabilities | Sprinklr Supported (Company & Showcase) | Sprinklr Supported (Profile) | Notes |
For details on media recommendations, see LinkedIn Media Recommendations. | |||
Publish Text | Yes | Yes | |
Post Photos to Company Page Updates | Yes | No | |
Videos can be posted as a Link | Yes | No | |
Multi-Image Posting | Yes | Yes | Maximum of 9 Images |
Adding Alt Text to a Photo Post | Yes | Yes | Limited Availability |
Publishing a Video | Yes | Yes | |
Publish Job Posting | No | No | API Limitation |
Yes | Yes | ||
Add Custom Thumbnail to Video Post | No | No | API Limitation |
Add a custom thumbnail for link previews | Yes | Yes | Sprinklr won't be able to upload custom thumbnails for the post with the first party links(www.linkedin.com/) specifically for LinkedIn Profile accounts. |
LinkedIn Events | Roadmap (Oct'25) | No | API Limitation for Profiles |
Location Updates | No | No | API Limitation |
Publish Linkedin Polls | Yes | Yes | |
Published an Organic Post with Hyperlinked Images | No | No | API Limitation |
Create Permalink for Company and Group Pages | No | No | API Limitation |
Schedule a Post (for a future date with a precise hour and timezone) | Yes | Yes | This is a unique capability that Sprinklr offers above and beyond the Public APIs and native LinkedIn capabilities. |
Preview of Post (in the Publisher window) | Yes | Yes | |
@mention a Company Page in Post | Yes | Yes | |
@mention a LinkedIn Profile in a Post | Yes | Yes | DP Controlled — LINKEDIN_PROFILE_MENTIONS_ENABLED You can only mention those LinkedIn Profiles which have prior interaction in Sprinklr. |
Publishing an Article | No | No | API Limitation |
Delete a Published Content | Yes | Yes | |
Publish LinkedIn Live Video | No | No | API Limitation |
Publish a LinkedIn Carousel Post | No | No | API Limitation |
Publish a Document | Yes | Yes | PDF: Maximum size allowed is 100 MB (Maximum 300 pages). PPT/PPTX: Maximum size allowed is 100 MB (Maximum 300 pages). DOC/DOCX: Maximum size allowed is 100 MB (Maximum 300 pages). |
General Capabilities
Capabilities | Sprinklr Space Supported (Company Account) | Sprinklr Space Supported (Profile Account) | Notes |
Manage Company Pages, Showcase Pages | Yes | No | |
Manage Profiles | No | Yes | |
Manage Products | No | No | |
Manage Job Postings | No | No | API Limitation |
LinkedIn Events | Roadmap (Oct'25) | No | API Limitation for Profiles |
Linkedin Stories | No | No | API Limitation |
LinkedIn Groups | No | No | API Limitation |
Character Limit | 3000 characters | 3000 Characters | Character Limit for
|
Update Profile Picture of LinkedIn Account | No | No | API Limitation |
Reporting Capabilities
Capabilities | Sprinklr Supported (Company & Showcase) | Sprinklr Supported (Profile) | Notes |
Reporting on a Video published from Sprinklr | Yes | No | Only these video-specific metrics are supported for Reporting of LinkedIn videos: LinkedIn Video Views, LinkedIn Video Unique Viewers, LinkedIn Video Total Watch Time, LinkedIn Video Total Watch Time With Play-Pause Cycles, Likes/Comments. Other metrics, such as Shares and Impressions are not available. |
Reporting on a Video published natively | Yes | No | |
Reporting on Likes, Shares, and Comments on Company Pages and Showcase Pages | Yes | No | |
Reporting on Reactions | Yes | No | |
Reporting on Profile | No | Yes | |
Reporting of the following
| Yes (Only Text as a Message Type) | Yes (Only Text as a Message Type) | Limited Availability Can't differentiate based upon media type. |
Reporting on Live Video | Yes | No | Limited Availability |
Reporting on the following
| No | No | API Limitation |
Targeting Capabilities
Capabilities | Sprinklr Space Supported (Company Showcase) | Sprinklr Space Supported (Profile) | Notes |
Target by Company followers | Yes | No | |
Target post | No | No | API Limitation |
Display new audience size as targeting is refined | Yes | No | |
Name and save targeting | Yes | No | |
View audience expansion and segmentation | Yes | No | |
Target by language, location, company, job title, school, the field of study, degree, skills, group, age, and gender | Yes | No | |
Utilize placement targeting by desktop, tablet, and mobile | Yes | No |
Engagement Capabilities
Capabilities | Sprinklr Space Supported (Company Showcase) | Sprinklr Space Supported (Profile) | Notes |
View, Send and Reply to InMail | No | No | API Limitation |
Edit a Published Post | Yes | Yes | LinkedIn only supports a change in the message text. No media or link preview can be changed due to API Limitations. |
Editing a Published Video Post | Yes | Yes | |
Share a Post | No | No | API Limitation |
Delete a Published Content | Yes | Yes | |
Comment as a Company | Yes | No | |
View LinkedIn Post — Company Status, Company Mentions, and Status Share | Yes | No | |
View Natively Edited or Deleted Comments | Yes | No | |
Auto Import any natively Published Content | Yes | Yes | |
Reply to a Comment | Yes | Yes | |
Like a Comment | Yes | Yes | |
Delete a Comment | Yes | Yes | |
Disable a Comment | Yes | Yes | |
(LinkedIn Company Pages)Reply to DMs from LinkedIn Profiles | Yes | Yes | |
Fetch Comments on Sponsored Posts | Yes | No | |
View user's first name, last name, and job title after they have commented on Company Posts | Yes | Yes | If a user has turned off their 'Profile visibility outside LinkedIn' in their visibility settings, then username of such profiles won't be available in Sprinklr. Moreover, the user's locale should be set to english/US locale. If not, details are not available via the API. |
Engage with Comments in Dark Posts | Yes | Yes | |
View External Mentions from Comments | No | No | |
Engage with Video Posts | Yes | No | |
Engage with Natively Published Video Posts | Yes | Yes | |
Monitoring of the following
| Yes (Only Text) | Yes (Only Text) | DP Controlled |
View Live Video (Post and Comments) | Yes | No | DP Controlled |
Preview documents in the Engagement Column directly before sharing them. | Yes | Yes | |
View paid partnership posts | No | No | API Limitation |
View reposts | Yes | Yes | Reposts with thoughts are the only ones which are supported. Grabbing normal reposts (without thoughts) is not supported and an API limitation. |
Limitations
Due to LinkedIn API Limitations, we are unable to perform the following actions within the Sprinklr Platform:
Manage LinkedIn Job Postings
Manage LinkedIn Products
Add photos to LinkedIn Group Posts
Filter (target) to Employees vs. Non-Employees when publishing
Create a Permalink for LinkedIn Company
Monitor Send and Reply to LinkedIn Mail
Report on Likes that Comments on a Post receive
LinkedIn video posts are considered as UGC posts and editing of these posts is not supported for LinkedIn UGC posts (video posts) due to API limitation