Leverage omni chat templates to engage with your customers via bot. Using Omni Chat Templates, you can create auto-response to display your product information, asking the message recipient to choose from a predetermined set of options and more.In this article, we will cover the steps to create an omni chat template.

Steps to add an omni chat template

1. Click the New tab icon and select Assets under Sprinklr Social.

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2. Click Create Asset in the top right corner, and select Omni Chat Templates.

   

3. In the Create New Asset window, enter Name and Description for the asset under Basic Details.

4. Under Asset Specific, select a Channel from available channels (Apple Messages for Business, Facebook, Twitter, Google Business Messaging, Google RBM, Instagram, LINE, Sprinklr Live Chat, Sprinklr Live Stream Chat, Sprinklr Voice, WhatsApp Business, WeChat, Khoros Live Chat, Knowledge Base, and Viber).

5. Based on the channel you selected, pick a Template Type from the dropdown.

6. Based on the selected Template Type, you have to enter details in the given fields. You can view your created Chat Template in the right pane.

   

7. Fill the required fields under Asset Details, Asset Sharing, and Properties.

8. Click Save in the bottom right corner.

Channel - Template Type