The next generation of CCaaS is here
Digital-first customer service, enterprise-scale voice support. Redefine customer service with an AI-powered platform that unifies voice, digital and social channels. Power channel-less interactions and seamless resolution no matter the channel of contact.The world’s leading brands trust Sprinklr Service
Reduce contact center costs by up to 33%
Unify your customer service on one platform and eliminate multiple point solutions. Improve contact center productivity and deliver frictionless customer experiences.Digital-first
Unlock efficiency and drive sales with digital-first customer service experiences. Cut costs by deflecting calls to digital channels and enable customers to resolve issues by themselves with self-service solutions.
Channel-less
Go beyond omnichannel support. Get a single view of the customer across all channels. Drive a unified service experience by enabling seamless channel-switch without loss of context.
Industry-leading AI
Deploy unified AI models tailored to specific industries — and effortlessly scale them across use cases, channels and functions to enhance your contact center productivity.
Future-proof customer service with our all-in-one CCaaS platform
Redefine your contact center operations with AI at its core. Automate manual processes to improve agent productivity and delight customers at every touchpoint.
Effortlessly switch channels without losing context
Enable agents with a unified platform to ensure seamless conversations even as customers switch from one channel to another.
Inbound Voice
Simplify reaching out for assistance with hassle-free calls and empower your agents to provide unforgettable service.
Outbound Voice
Intelligently route omnichannel interactions to the right agent with the right expertise at the right time.
Social
Scale your customer service across 15+ social channels with a unified platform built to analyze millions of unstructured public conversations, trends and mentions with industry-leading channel coverage.
Live Chat
Deliver prompt customer service and increase sales with co-browsing and video commerce via live chat on your websites and mobile applications.
Community
Empower customers to engage, self-serve, collaborate and educate each other about your products and services.
Sprinklr Service is setting new standards in customer service
Enterprises deliver exceptional experiences with Sprinklr Service
Eliminate point solutions
The world’s 4th largest bank unified 17 systems into one platform with Sprinklr Service, reducing total cost of ownership (TCO) by 50%.
Enable channel-less experiences
A leading global electronic devices conglomerate improved revenue and increased CSAT by 88%, bringing over 2,000 agents in 45 countries and 700+ online sales executives in 85 countries onto a single platform.
Uncover actionable product insights
The world’s leading computer manufacturer identified 6,000+ product issues in real time through an in-depth analysis of 53M mentions from 300M sources in 16 languages.
Improve scalability and efficiency
A popular brand in the consumer electronics industry successfully handled 2.4M phone calls without any human intervention with Sprinklr Service.
Frequently asked questions
Sprinklr Service is an AI-powered customer service platform that unifies customer queries from all traditional and modern support channels — like voice, digital and social media. This ensures your customers receive consistent and efficient customer service, no matter how they reach out.
Additionally, as an end-to-end Contact Center as a Service (CCaaS) platform, Sprinklr Service can reduce contact center costs by up to 33% and future-proof your operations. With AI at its core, it automates manual processes, boosts agent productivity and delights customers at every touchpoint.
Sprinklr Service enhances customer service by offering key benefits like:
- Enhancing customer experience (CX): Delivering seamless, omnichannel customer interactions that improve satisfaction and loyalty.
- Enabling omnichannel interactions: Ensuring consistent and efficient communication across 30+ channels, including website, live chat, social media, phone and email.
- Reducing service costs: Utilizing AI, automation, and channel unification to lower contact center costs by 33%.
- Providing future-proof solutions: Leveraging cutting-edge technologies like generative AI and conversational IVR to stay ahead of the curve.
- Generating actionable insights: Using AI-driven insights and reports to unlock growth and operational excellence.
- Scaling with ease: Offering cloud-hosting and out-of-the-box AI models to scale up with minimal downtime or disruption.
Yes, Sprinklr Service comes with built-in AI capabilities, including generative AI. Some of them are:
- Agent assist: Gives agents knowledge assistance, response assistance, next best action recommendations and post-call work automation.
- Generative-AI powered conversational AI: Powers chatbots and virtual agents for 24/7 support with tone moderation and personal touch.
- Smart routing: Uses AI to route inquiries to the best-suited agent for more first contact resolutions.
- Quality management: Analyzes 100% of interactions to improve service quality and agent performance.
- AI-powered automation: Automates tasks like message tagging and classification, call routing and converts routine customer queries into guided workflows your agents can follow.
Any business that aims to enhance its customer service delivery, customer satisfaction and brand reputation can benefit from using Sprinklr. However, there are specific scenarios where Sprinklr can add immediate value, such as when you:
- Need to control customer service costs
- Need to unify multiple communication channels
- Need improved agent productivity
- Desire future-proof solutions
- Need to ensure compliance and data security
If you have similar business needs, let’s discuss how Sprinklr Service can revolutionize your customer service operations. Hit us for a personalized demo today.
Sprinklr Service offers several unique capabilities that distinguish it from other Contact Center as a Service (CCaaS) providers:
- Channel-less architecture: Seamlessly integrates voice, digital and social channels maintaining a single case and customer context across all touchpoints.
- Unified, simple-to-use, generative-AI powered platform: Uses unified AI, data and generative AI to enhance the user experience and reduce costs.
- Configurable, scalable reporting: Provides customizable and scalable reporting on user-friendly dashboards.
- Customizable agent desktop: Provides a unified console with guided workflows, a 360-degree customer view and real-time assistance
- OOTB integrations: Offers out-of-the-box integrations with external systems to streamline workflows and enhance efficiency.
- Faster time to value (TTV): Accelerates deployment and value realization, enabling quicker improvements in customer service operations.
Sprinklr Service integrates 30+ voice, digital and social channels into a single platform, ensuring omnichannel interactions, seamless channel transitions and efficient follow-up. Additionally, it is able to deflect calls to modern digital channels with zero latency, so that support quality and support costs are optimized. Sprinklr also surfaces complete case context and customer profiles on a unified agent desktop, so agents are equipped to continue conversations meaningfully, even when the customer switches channels.
Sprinklr Service is favored by enterprises for its unified customer service platform, advanced AI integrations, robust data security and matchless customization. All of this helps companies like Uber and Vivo scale their customer service efficiently, improve response times and enhance customer satisfaction.
The platform’s advanced AI capabilities also provide valuable insights and automation, making it a comprehensive solution for large-scale customer service needs. According to G2, Sprinklr Service has a rating of 4.4 out of 5 stars, with 62% of users giving it a 5-star rating.
Apart from that, Sprinklr has received several recognitions:
- Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
- Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
- Contact Center Leader by G2 in their Summer 2023 rankings
- Challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI
Yes, Sprinklr Service integrates seamlessly with existing contact center infrastructure as well as prevalent platforms for support, sales, marketing, and engagement. As an end-to-end platform, Sprinklr ensures that all your customer service channels and teams are on the same page, streamlining operations and improving efficiency while maintaining the integrity of your existing infrastructure. To get more information, visit our integrations page.
Yes, Sprinklr is a cloud-native CCaaS platform that helps migrate contact centers to the cloud. Sprinklr can seamlessly move contact centers from on-premises, leveraging legacy infrastructure on Avaya, Cisco, Genesys, and others, to the cloud at reasonable costs. This ensures scalability, security, and high performance, enhancing customer experience management.
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