“We went from reactive in three to four weeks to three to four days for crisis management. We got the right questions to the right agents immediately. Sprinklr AI generates insights in real time too.” 

“Sprinklr embraces new features, such as partnerships with a major open-sourced AI large language model, then integrates and customizes them to Sprinklr’s ecosystem and ensures existing and future customers can benefit from them. Sprinklr’s not just a basic tool, they are scalable and they listen to your strategic needs.” 

“It was very difficult to have a single view of the customer and resolve customer queries. We were using separate platforms for voice, email, and social media; and customer insights were incoherently collected across these platforms. This created a lot of confusion for the agents, as they did not have a unified view of the customer. We wanted an omnichannel view of the customer for agents, which Sprinklr could provide.”