Kundenzufriedenheit durch Vereinheitlichen von über 15 Support-Kanälen maximieren
Ermöglichen Sie sofort Lösungen per E-Mail, Live-Kundenservice-Chat, Social, Voice, SMS, WhatsApp und Bewertungsportale mit Sprinklr Service – einer zukunftssicheren Lösung, die in 10 Minuteneingerichtet werden kann.
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What experts say about Sprinklr
Sprinklr Service delivers up to 210% ROI
"With Sprinklr, there is no need to make the hard choice between best-of-breed functionality and a single interface."
Sprinklr Service named Contact Center Leader in the G2 Summer 2023 Report
“Sprinklr is a powerful platform with various features. With their intelligent service such as automated conversation routing, real-time sentiment analysis, customer service improved far more than expected.”
Sprinklr Insights is Top Rated on TrustRadius
“Sprinklr has helped us focus our social media strategy by presenting to us what our audience is talking about and what they care to see from our brand. We can use Sprinklr Insights to quickly and efficiently generate detailed and customizable presentations for our executives concerning brand health, competitor monitoring, the audience listening, and more.”
Die größten Marken der Welt vertrauen auf Sprinklr
Solve customer issues proactively to drive 89% higher retention
Use AI-powered proactive listening to tap into customer conversations on 15+ channels, identify top contact drivers, and reduce your future tickets. Resolve issues before time and foster customer loyalty.AI-Powered Proactive Listening
Contact Center Intelligence
Customer Support Automation
1. Effortlessly capture support requests from X and proactively convert them into support tickets without manual intervention.
2. Use AI-powered rules to create tickets only for meaningful conversations, keeping agents focused and queues clear.
3. Our AI-based Intuition Model suggests which messages to engage with, ensuring important messages are not missed.
Deflect customers to self-serve channels to improve your CSAT ratings by 16%
Enable your customers to seek resolutions without waiting for agent assistance. Deflect them to an SEO-friendly knowledge base, interactive Q&A guides, a community with AI moderation, and 24/7 conversational bots.Conversational AI Bots
Knowledge Base
Self-Serve Community
1. Deliver a unified brand experience across 30+ channels. Address multiple queries in one go with AI chatbots and cut costs by over 98%.
2. Seamlessly handle multilingual chats with our AI—it adapts intuitively to language shifts, recognizing intents and cues effortlessly.
3. Improve deflection rates with AI chatbots that handle interruptions, decode sentiments, and switch intents seamlessly.
Use industry-leading AI to solve 72% more cases in the first contact
Route cases to agents based on their skill set. Arm your agents with a 360° customer view, case management tools, and AI-led knowledge recommendations to deliver answers quickly.Agent Assist
Omnichannel Customer Service
Quality and Workforce Management
1. Tap into similar cases and relevant knowledge for personalized and effective responses.
2. Sprinklr AI predicts CSAT scores by analyzing sentiments, intent, and response times.
3. AI scans responses in real time, flagging any potential issues (discrimination, profanity, tonality) before they reach the recipient.
Don't take our word for it. Hear our customers speak.
"Our goal is to connect authentically with this new generation of car buyers. This means we listen to the voices of people in the world and proactively engage in relevant conversations. Having a single workflow across channels — from phone to social media to live chat, chat bot, and voice — enables a true omnichannel contact center."
Vielen Dank für Ihre Anfrage.
Ein Mitarbeiter von Sprinklr wird sich in Kürze mit Ihnen in Verbindung setzen.
Kontaktieren Sie uns für eine individuelle Demo von Sprinklr Service – und erfahren Sie, wie es für bessere Customer Experiences an jedem Touchpoint sorgt.
Verwalten Sie auf einer einheitlichen Plattform den Kundenservice über mehr als 30 digitale und sprachbasierte Kanäle
Erweitern Sie mit Conversational AI und Self-Service-Lösungen Ihre Kapazitäten bei gleichzeitiger Kostensenkung
Reduzieren Sie dank KI-gesteuerter Insights und Unterstützung die Bearbeitungszeiten und steigern Sie die Produktivität der Agenten
Optimieren Sie mit automatisierten Sprach- und Textanalysen Ihre Abläufe
Fordern Sie eine Demo von Sprinklr Service an
Willkommen zurück,
Sie brauchen keine Formulare auszufüllen – Sie sind startklar.