Sprinklr

On-Demand WEBINAR

How to Meet the Customer Where They’re At

Dive into exclusive insights with Annette Franz, renowned author and Founder & CEO of CX Journey

👤 Tobi Braun 🕒 30 minutes

AMA series -  Annette Franz - Hero

Unfiltered insights: No slides, just real talk 

“For the last 30+ years, I've worked with clients across a variety of industries to put the "customer" in customer experience and at the heart of the business. That means that I've helped clients do the work to bring the customer voice into the organization so that they may design and deliver the experience that customers expect. I'm excited to be sharing what I've learned and seen over the years with you!” 

Founder & CEO
Annette Franz,
Founder & CEO
, CX Journey
What can a customer's journey tell us?
In this exciting second edition of CX Unfiltered: The 20-Minute Ask-Me-Anything Series, we have the tech expert, Annette Franz. With 30+ years' experience and bestselling books on customer journey mapping, Annette shares insights and actionable advice.

“For the last 30+ years, I've worked with clients across a variety of industries to put the "customer" in customer experience and at the heart of the business. That means that I've helped clients do the work to bring the customer voice into the organization so that they may design and deliver the experience that customers expect. I'm excited to be sharing what I've learned and seen over the years with you!” 

Founder & CEO
Annette Franz,
Founder & CEO
, CX Journey
What can a customer's journey tell us?
In this exciting second edition of CX Unfiltered: The 20-Minute Ask-Me-Anything Series, we have the tech expert, Annette Franz. With 30+ years' experience and bestselling books on customer journey mapping, Annette shares insights and actionable advice.

“For the last 30+ years, I've worked with clients across a variety of industries to put the "customer" in customer experience and at the heart of the business. That means that I've helped clients do the work to bring the customer voice into the organization so that they may design and deliver the experience that customers expect. I'm excited to be sharing what I've learned and seen over the years with you!” 

Founder & CEO
Annette Franz,
Founder & CEO
, CX Journey
What can a customer's journey tell us?
In this exciting second edition of CX Unfiltered: The 20-Minute Ask-Me-Anything Series, we have the tech expert, Annette Franz. With 30+ years' experience and bestselling books on customer journey mapping, Annette shares insights and actionable advice.

Discover more in the series

Navigating the realm of CX, especially aiming for excellence, can feel like diving into a sea of conflicting POVs. Everyone seems to have their own take on what works and what doesn't. 
 
That’s why we’re excited to introduce CX Unfiltered: The 20-minute Ask-Me-Anything Series

In this series, we’re gathering industry powerhouses – leaders who have been there and done that – to share their wisdom in a LIVE Ask-Me-Anything series. Each session will also feature a Sprinklr expert weighing in on what we’re seeing shape the future of CX. 

Discover more in the series

Tune in to CX Unfiltered: The 20-minute Ask-Me-Anything Series

No slides, just real talk. Access unfiltered insights from conversations with CX leaders today.

Watch now

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