Webinar
Revolutionizing Contact Center
Efficiencies with AI: Featuring Forrester
Now available on-demand
Max Ball
Featured Guest
Principal Analyst
Forrester
Paul Herman
Senior Vice President
Sprinklr
Embark on a transformative journey with Paul Herman, visionary leader at Sprinklr, and guest speaker Max Ball, esteemed Forrester principal analyst, in our exclusive webinar, unveiling the intricacies of contact center efficiency, addressing customer service challenges, and unlocking opportunities to shape the customer experience landscape.
Explore a unique opportunity to redefine your customer engagement dynamics and elevate customer satisfaction as Max and Paul unravel these complexities, presenting actionable insights backed by the Forrester Consulting opportunity snapshot commissioned by Sprinklr.
Key Learnings
Balancing the Act of Efficiency & Customer Satisfaction
Real-world examples that redefine the status quo. Discover ways to make interactions easy for both customers and agents.
Transforming Cost Centers into Profit Centers
Success stories providing a blueprint for elevating your contact center's role beyond mere cost management. Gain insights into how a comprehensive approach positively impacts customer satisfaction and overall business success.
Harnessing the Power of Data
Practical examples of challenges in data integration, emphasizing the importance of actionable insights.
Breaking Silos: Making AI Work in Contact Centers
Understand the importance of breaking silos and fostering collaboration to make AI seamless and impactful.
Agenda
⏰ 25 mins - Fireside Chat with Paul Herman & Max Ball
⏰ 10 mins - Live Chat Q/A
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