Brands that focus on individual touchpoints risk losing sight of the overall customer journey, resulting in a fragmented customer experience. This makes it difficult to obtain feedback data from multiple touchpoints, draw insights and deliver in time to the right audience.
Sprinklr's Gen AI-powered Customer Feedback Management solution fills the gaps in this traditional feedback method by incorporating unsolicited feedback sources to gather comprehensive insights.
Join the first edition of our product webinar to learn how you can amplify the voice of your customers and leverage Generative AI to:
Create conversational surveys with intuitive prompts and intelligent suggestions.
Automate and simplify insights discovery through correlations, regressions and text analytics. Detect emerging categories in data with AI-powered phrase detection and specialized sentiment models.
Validate survey results by analyzing unsolicited data from social media and user reviews (and vice versa), extending the survey's reach to cover all touchpoints.
