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Sprinklr for Government:

Citizen Experience Management

Sprinklr for Government:

Citizen Experience Management

“We are leveraging the power of the world's largest social platforms and messaging apps while adapting our proven Sprinklr CXM platform for the public sector to combat misinformation, serve citizens ... and most importantly, to save lives.”

Ragy Thomas
Founder & CEO, Sprinklr

Ragy Thomas

Grappling with a pandemic AND an infodemic

People have migrated to social platforms and messaging apps – modern channels – which represents an opportunity for governments to combat the infodemic AND create a more responsive citizen-centric communications infrastructure.

Based on our Sprinklr CXM platform, refined by more than a decade of use by the world's largest organizations, Sprinklr has adapted our proven platform to the needs of the public sector as a one-of-a-kind Citizen Experience Management platform. The platform can be implemented within 7 days, enabling governments to bring immediate relief to concerned citizens.

Sprinklr Citizen Experience Management Platform

CXM

Use all digitally available data in decision making, in understanding where the next hotspot is, and in gaining public insights

Listening
Smart Alerts
Outbreak Intelligence
Dashboards
Display Walls

Gain understanding from publicly available conversations using COVID-19 trained Artificial Intelligence (AI).

Engage with citizens en masse or 1-to-1 via modern channels (automated or live) to alleviate the burden on call centers

Omni-Channel Engagement
Chat Bots
Live Chat
Case Management
Routing & Resolution

Divert high-volume traffic from call centers to modern channels such as social media, messaging, chat and text.

Provide citizens with the latest public health data, content and announcements, as well as to combat misinformation

Communications Calendar
Content Management
Misinformation Management
Approval Workflow
Omni-Channel Publishing

Plan initiatives on one shared calendar across multiple levels of government.

Sprinklr's Primary Government Use Cases

Drive Citizen Awareness of Government Resources & Services

  1. 1

    Leverage AI & omnichannel reporting to listen to public conversations & gain a real-time understanding of citizen awareness, sentiment, satisfaction and politicized agendas.

  2. 2

    Reduce the demand on systems, call centers, and support functions by utilizing A.I. to triage and respond to the influx of communication inbound across modern channels.

  3. 3

    Create clear, consistent messaging that combats misinformation, addresses current events, and responds to citizens' needs by leveraging AI-powered reporting insights.

Deliver Government Services Efficiently 
at Scale

  1. 1

    Make better informed budgeting decisions and optimize resource and service access by using AI to examine citizens' needs and experiences.

  2. 2

    Efficiently respond to urgent citizen concerns by enabling prioritization and collaboration on inbound inquiries across departments, divisions, and offices.

  3. 3

    Enhance productivity of cross-functional teams as they collaborate with context in a single platform with a unified global calendar and centralized asset management.

Manage Risk with Efficient Crisis Response

  1. 1

    Understand public opinion, trends, and concerns in real-time to detect impending issues at their earliest stage and decrease crisis response time.

  2. 2

    Ensure early visibility into crises & appropriate response with an AI-based early warning system and escalation process across departments and offices.

  3. 3

    Eliminate the risk of unauthorized communications activity by deploying an auditable governance structure that manages user access and permissions based on roles and responsibilities.

7 Day Turnkey Set-up and Rapid Deployment

Working closely with partners such as Accenture, we can stand up a new nation-scale country instance in as little as 7 days. This enables immediate action by a country to battle the spread of the pandemic and the infodemic.
Turnkey

Citizen-centric. Privacy focused. Security obsessed.

Sprinklr CXM is a tool that enables government agencies at all levels to process and manage publicly available and self-reported data to enable tracing, tracking, communication, and quarantining to combat the spread and impact of the Coronavirus pandemic.

To safeguard citizen privacy and enable government to comply with applicable laws:

Citizen-centric. Privacy focused. Security obsessed.

Sprinklr CXM is a tool that enables government agencies at all levels to process and manage publicly available and self-reported data to enable tracing, tracking, communication, and quarantining to combat the spread and impact of the Coronavirus pandemic.

To safeguard citizen privacy and enable government to comply with applicable laws:

Citizens participate
by opting in

Citizens control their own data, and can access or have it deleted at any time

Citizen data is protected
using Sprinklr data security
standards

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