CONVERSATIONAL AI FOR ENTERPRISE
Faster, personalized customer service powered by Conversational AI
Unify your capabilities across voice, digital and social channels on Sprinklr's AI-powered CCaaS platform. Lower contact center costs and increase agent productivity by letting AI deflect customers to self-service channels.
The world’s leading brands trust Sprinklr
The power of a unified platform
Achieve self-service excellence with a user-centric, unified and AI-driven ecosystem that empowers both customers and your teams.
Unified solution
Leverage the interconnected ecosystem of online communities, knowledge bases and conversational AI bots to ensure context retention across touchpoints.
Truly omnichannel
Deploy self-service capabilities across channels, websites, apps and devices, and get insights across all of them by using Sprinklr AI.
Seamless agent handover
Ensure seamless handovers to agents with retained context from conversations across self-service channels.
No-code platform
100% brand customization with our easy-to-use no-code builders.
Resolve customer queries 50% faster with Sprinklr's AI
Improve self-serve by 150% using our Conversational AI bots.
Deploy conversational AI chatbots to deflect user queries and offer multi-lingual support across 25+ channels.
Mastering conversations with cutting-edge AI
Improve deflection rates with AI chatbots that handle interruptions, decode sentiments, and switch intents seamlessly.
Derive insights from contact patterns and preferences
Get instant case summaries, multilingual responses, and informed interactions at your fingertips with our best-in-class AI.
Unleash the full power of Conversational AI with Sprinklr AI+
750+ pre-built AI models across 60+ verticals
Set up in no time and maximize time-to-value. Leverage customized AI models for 60+ industry verticals and sub-verticals.
Built to improve iteratively
With in-built implicit feedback loops and customer data based explicit feedback, Sprinklr AI+ is built to learn and improve continuously.
Reduce costs. Integrate once and reuse.
Drive cost efficiency by reusing the AI models across multiple use cases. Integrate the AI capabilities once and bid goodbye to point-solution chaos.
Why the most iconic brands chose Sprinklr.
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
How Uber achieves industry-leading SLA and response times
"Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed."
33%
reduction in first response time
John Marston
Global Head of Social Media Care, External Tools and Systems Administration
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
"We want to break down silos across our customer-facing teams and foster better collaboration. With Sprinklr, we’ve unified social and customer service on one platform.”
Bianca Löwemann
Senior Innovation Manager, Deutsche Telekom
How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Frequently asked questions
Sprinklr’s conversational AI platform has achieved market differentiation by mastering the art of orchestrating multiple AI assets to deliver smarter, more useful chatbots and intelligent virtual assistants (IVAs), according to Forrester Wave [Q2, 2024]. Our AI is trained on years of customer experience data, making it supremely accurate in conversational AI powered interactions.
Yes, our solutions are easy to build and deploy, thanks to a 3-step, no-code process led by natural language prompts and an intuitive dialog builder. We blend our purpose-built AI with generative AI to offer you a dialog builder that designs, updates, and scales the conversation flow intuitively. No rigid dialog trees whatsoever! Moreover, intent training is also easy and faster as we use LLM-based datasets. With advanced AI, we are able to attain unmatched accuracy and personalization in conversational AI-led interactions.
Ready to deliver happier customer experience?
Contact us today for a personalized business proposal.