Social Listening Tool
Turn online conversations into actionable insights with our social media listening platform
What if you could truly understand your customers' needs and preferences on a much deeper level? Sprinklr’s AI-enabled social media listening platform gives you the ability to gather precious insights from 500 million daily conversations, helping you transform the way you connect with your customers and improve your business’s bottom line.
77%
of board members view AI as one of the biggest game-changers for CX.
Gartner
Sprinklr is trusted by the world's biggest brands
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97% of marketers say that their brands are ineffective at turning data into actionable insights. Sprinklr Insights solves this issue by providing AI-powered insights so you can spend less time digging through data, and more time making informed decisions that increase your ROI.
Listen proactively across 30+ digital and social channels.
AI-powered social listening tools unlock millions of conversations beyond your preferred brand channels, surfacing data and actionable insights across social media, messaging, chat, review sites, and much more.
Identify brand risks instantly to reduce response time by up to 70%.
Sprinklr’s AI-based crisis detection picks up on sudden changes or anomalies in online activity at very earliest stages — and alerts your team via emails and mobile notifications, so you can respond more quickly.
Gain unlimited insights from 200 billion historical messages.
Advanced query building and Entity filters allow you to dig into historical messages across X, formerly Twitter, news, blogs, and forums dating back to July 2014.
Activate AI-powered social listening on 30+ digital channels with Sprinklr.
Connect with the Sprinklr Insights experts to discuss your goals and explore how you can:
Listen, learn, and act on untapped insights from global data aggregated from your customers’ preferred channels.
Analyze customer conversations to meet their needs and drive brand loyalty.
Contextualize conversations from more than 200 billion messages across years of historical data.
How McDonald’s keeps their customers lovin' it.
Driving growth with data
With Sprinklr Insights, McDonald’s collects customer data across 30+ digital channels — and leverages it to drive creativity, growth, efficiency, and competitive advantages.
Building better experiences
Sprinklr helps McDonald’s put customers at the center of their business decisions by listening to them in real-time across social, digital, and messaging channels.
Protecting the brand
McDonald’s uses smart alerts across its business units to keep everyone up-to-date on potential brand headlines and important customer feedback.
Sprinklr Named Leader in The Forrester Wave™: Social Listening Platforms, Q4 2020
Forrester Research evaluated 10 vendors based on 36 criteria — Sprinklr received among the highest scores in the criteria of data, setup, performance, supporting services, and revenue.
"Sprinklr is an amazing tool - Very useful!"
"Sprinklr Insights is a fantastic research tool to perform market research! I like the listening engine that lets me listen to specific conversations across the web. I also love how we can clean noises from our topic, as the tool really helps us in that sense."
- Review on G2
Sprinklr Insights is Top Rated on TrustRadius
“Sprinklr has helped us focus our social media strategy by presenting to us what our audience is talking about and what they care to see from our brand. We can use Sprinklr Insights to quickly and efficiently generate detailed and customizable presentations for our executives concerning brand health, competitor monitoring, the audience listening, and more.”
How can social listening platforms help you increase sales up to 4%?
Unpacking insights from petabytes of data spread across 30+ modern channels is virtually impossible — without significant help. AI-powered social listening tools help brands instantly identify the trends, topics, and influencers that matter most to customers, then use those insights to drive better business decisions.
With AI-powered social listening from Sprinklr, brands can filter signals from noise to learn what their customers want... and where competitors fall short. They can explore volumes of data by building relevant queries manually, or by leveraging out-of-the-box templates built on 10+ years of hands-on client expertise — and refine listening on the fly to transform real-time or historical, unstructured data into actionable insights that fuel better customer experiences at every touchpoint.
Leave your data silos behind with a Unified-CXM platform
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