Recognized for positive customer reviews and ratings in the Social Media Management and Social Media Monitoring categories
New York, NY — September 2, 2020 — Sprinklr, the leading Customer Experience Management (CXM) Platform, today announced that TrustRadius, a top B2B review platform, has recognized Sprinklr as a winner of the 2020 Top Rated Award in the Social Media Management and Social Media Monitoring categories. Sprinklr won for having excellent customer ratings and above-average satisfaction for business technology.
“Receiving the TrustRadius award based on customer feedback is a testament to our focus on empowering customers with the support they need to stay productive in the face of new and unforeseen challenges,” said Grad Conn, Chief Experience & Marketing Officer, Sprinklr. “It’s a privilege to get to work with the world’s most valuable brands and we’re proud to help many accelerate their digital transformation. Thank you for taking the time to share your reviews.”
Reviews from verified TrustRadius users:
Greg Hounslow, Emerging Media Manager, WestJet: “Sprinklr Modern Care is helping us meet or exceed the expectations of the traveling public. It has had a dramatic affect on our response times and overall efficiency. We’ve been able to handle more conversations in less time. Using Sprinklr Modern Care as part of the Sprinklr unified platform has allowed us to get a complete view of all our social media efforts. We’re able to report on all aspects of what we do in social media, while gaining insights into what our fans and followers are saying through the data that is publicly available via social media.”
Aditya Gollakota, Business Technology Analyst, Deloitte Digital: “Sprinklr is the best enterprise level social management platform. Sprinklr Modern Engagement is being used by the social media teams at Deloitte Digital on consulting projects for various clients and their respective use cases. It helps to have a robust and scalable platform to manage all social media accounts from one place. We use Sprinklr Modern Engagement + Research together which helps us to get a unified view of conversation/sentiment on social media for our various brands. Using this platform we can store historical data, easily chart and visualize data and export into desired formats for further analysis.”
Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, here is a detailed criteria breakdown on the methodology and scoring that TrustRadius uses to determine winners.
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Sprinklr (@Sprinklr) is the world’s leading Customer Experience Management (CXM) platform. We help organizations listen, engage and reach customers & citizens across 25 social channels, 11 messaging channels and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 1,900+ employees helping brands in more than 150 countries create memorable customer experiences.
TrustRadius is the customer voice and insights platform that helps tech buyers make great decisions, and helps technology vendors acquire and retain great customers. Each month, over half a million B2B technology buyers use over 222,000 verified reviews and ratings on TrustRadius.com to make informed purchasing decisions. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Next Coast Ventures, Mayfield Fund, and LiveOak Venture Partners.