OMNICHANNEL CONTACT CENTER
Deliver 90%+ CSAT across all channels with an AI-powered contact center
Unify inbound and outbound interactions across social, digital, messaging and voice channels on a single platform.
The world’s leading brands trust Sprinklr
Break silos to unify your customer experience
Customers expect prompt responses and instant resolutions. Organizations need to use a single system to preserve the flow of conversations and respond consistently across channels.
The power of a unified platform
Sprinklr’s Omnichannel Contact Center solution is built on a channel-less architecture that eliminates the boundaries between channels. With AI as the foundational layer, you can orchestrate cross-channel experiences that are truly omnichannel.Off-the-shelf integrations
Make use of 50+ out-of-the-box integrations to help you get the most out of your investments.
Cloud interoperability
Transition to Sprinklr quickly and seamlessly with support for multiple hosting providers across GEOs, from Amazon Web Services and Google Cloud Platform to Microsoft Azure and more.
Flexible voice architecture
Bring Your Own Carrier (BYOC) or integrate with Sprinklr voice partners. We will handle the background work and facilitate the best call quality.
Build once, deploy anywhere
Eliminate the need to redeploy with reusable workflows that can be instantly deployed across 30+ channels and 100+ languages.
Do more with Sprinklr
Big brands drive big impact with Sprinklr
7% reduction in costs
A leading global computer manufacturer cut costs by 7% by deflecting 13% of voice calls to social channels and using Conversational AI bots for automated responses.
50% increase in FCR
A leading bank in APAC reduced their AHT by 15% and improved FCR by 50% by consolidating 17 point solutions into one and deploying AI-powered bots across all channels easily.
10% increase in revenue
A global electronics manufacturer improved their revenue by 10% by enabling prospects to schedule demo appointments and conduct video calls through live chat.
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