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Deliver digital care that’s one step ahead — across 30+ channels with Sprinklr Voice: a Contact Center as a Service (CCaaS) solution that’s powered by AI, fueled by real-time insights, and built on the world’s only unified customer experience management platform.

Improve cross-platform customer experiences and reduce agent caseloads by letting customers share knowledge in digital communities — which you can customize and quickly moderate, all in a single application.

Connect with your customers quickly, provide personalized 1:1 support to resolve incoming requests, and collect valuable data to inform better agent-led resolutions.

Shift customers from IVR to cost-effective digital channels like web chat, SMS, email, and WhatsApp — where conversational AI bots create faster and more reliable experiences.

Unlock AI-powered, real-time contact center analytics — and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume.

Access powerful tools that let you automate contact center workflows and processes, making it easier to solve customer conversations during the first contact.

Analyze every conversation instantly to surface the best suggestions, predictions, and warnings agents need to improve productivity — and solve customer issues faster.

Help agents find the right knowledge articles and reduce handle time with AI intents that surface the most relevant directly within the Agent Console — or use it on your website, mobile app, or community to offer customers quick, direct access to the right information.

A simple to use and deploy, yet premium, customer service solution for channel unification across 13+ of the most widely used channels - social, messaging, chat, email, and voice.

Hear the real-time voice of your customers and listen to topics of interest across social, digital, and traditional channels — then use AI to enrich that data and surface actionable insights.

Analyze the performance of posts, engagement of audiences, and key characteristics of content against competitors or other best-in-class brands — including which of your competitors’ messages lead the pack and why.

Leverage AI to gather actionable data on how customers feel about your products — surfacing insights from reviews, social channels, or any data source with SKU- or brand-level feedback.

Discover what brings in-store customers back — or drives them away — at everything from individual locations to global regions with real-time feedback that spotlights how customers feel when they meet your brand face-to-face.

Reveal exactly how consumers interact with your brand and act immediately on visual intelligence (including tracking and detecting any misuse of brand logos or likeness) to power more meaningful communication across digital channels.

Gain a comprehensive measure of your earned media — and connect stories across social and news channels — by using Sprinklr’s proprietary AI engine to monitor and analyze media coverage.

Plan, publish, and manage brand content across multiple channels from a single platform —then measure and respond to customer engagement efficiently with automated workflows, intuition moderation, and engagement dashboards that can be shared across teams.

Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer.

Help agents or bots lead customers from intent to purchase — and transform social into a revenue driver — with a 1:1 chat-based commerce experience that drives product selection and evaluation with AI, integrated product catalogs, and a unified commerce connector.

Capture reviews for content and monitor ratings for additional consumer insights — then integrate Ratings and Reviews at the point of purchase on your website or mobile app to drive even more conversions.

Personalize customer experiences at scale — and keep all messaging on-brand across 30+ digital channels — with dynamic asset templates, integrated listening, and unified insights that help distributed teams scale and localize content marketing campaigns.