Sprinklr named to Fortune Magazine’s Best Workplaces in New York list for the third year in a row!

Annette Franz, CX thought leader, highlights challenges and the need for the right people, data, and technology for successful CX strategy implementation.

Learn from Jay Baer’s customer experience insights: how to create experiences that customers not only remember but also want to share, turning satisfaction into advocacy.

The article emphasizes seamless customer interactions through omnichannel contact centers, highlighting benefits like satisfaction, efficiency, and competitiveness while acknowledging integration challenges.

Explore the impact of natural language processing in customer service. Understand how NLP automates natural conversations for better customer support.

The traditional challenges posed by out-of-date, sourceless LLMs are mitigated by RAG's dynamic data integration and sourcing capabilities. Learn how.

Discover how Sprinklr Service Self-Serve streamlines operations, monitors sentiment, automates workflows and provides actionable insights through real-world case studies.

Learn the 8 simple steps to post on all channels simultaneously using a social media management tool and manually, without overwhelming your teams.

Explore seven practical tips to elevate your social media promotion strategy, driving engagement and amplifying your brand's online visibility.

An omnichannel customer journey presents the customer's journey across channels as they interact with your business, from awareness to loyalty. Read more.

Learn the definition of service level agreement (SLA), its role in customer service and a 5-step implementation guide. Discover top examples with FAQs.

Stay ahead with the top customer service statistics for 2024: Key data, trends and insights to refine your service strategy and improve customer satisfaction.

Meta Description Building a customer service strategy is how you win hearts in the market. Here’s your detailed guide on how to create a client service strategy in 2024.