Achieve 90%+ accuracy with Sprinklr AI
Sprinklr’s specialized AI models drive productivity, better decision-making and more seamless experiences for customer-facing teams.
Sprinklr AI for Customer Service
Resolve queries 50% faster with AI-powered Agent Assistance
Improve First Call Resolution by assisting agents with contextual recommendations and relevant information, in real-time. Automate post-call workflows, including case summarization and case disposition.
Improve self-service rates by 150%
Deflect volumes to self-serve channels by empowering customers to use conversational bots, SEO-optimized Knowledge Base and Community to resolve their queries.
Drive better customer experience, decision-making and contact center strategy with AI-powered insights
Enhance operational efficiency and agent performance with AI-powered quality assurance, workforce management and real-time omnichannel reporting.
Improve case resolution time and boost contact center productivity with AI-powered automation
Assign cases to the best-suited agent with omnichannel routing, automate agent workflows including case summarization and auto-disposition, set up smart alerts, leverage quality automation for real-time conversational analytics and much more.
Sprinklr AI for Marketing
Get actionable insights in real-time with AI-powered Consumer and Brand Intelligence
Sprinklr’s Unified AI cuts across teams and functions to drive insights to the right stakeholders at the right time, ensuring actionability. Sprinklr AI powers everything from social listening and logo detection to customer feedback management.
Manage campaign lifecycle with AI-powered insights, workflow automation and governance
Get insights to shape content strategy and boost engagement, leverage AI-powered budget and bid optimization to improve campaign performance, set up automated content approval paths to ensure brand compliance and a whole lot more.
Eliminate manual effort in publishing and engagement across social channels
Triage incoming messages with AI to engage faster and at scale, ensure brand compliance with AI-powered checks and guardrails, listen to your customers across social channels, leverage logo detection to discover UGC opportunities and more.
90%+ Best-in-class accuracy with industry-specific & brand-specific AI
Get up and running faster with 750+ pre-built AI models across 60+ verticals
Sprinklr’s out-of-the-box industry-specific AI models enable you to minimize setup time and accelerate time-to-value.
Implement brand-centric AI models to enhance accuracy
Leverage business-specific AI models that are fine-tuned for your use cases and mapped to your business lexicon for improved accuracy and better insights.
Leverage implicit and explicit feedback loops to drive industry-best accuracy
With automated implicit feedback loops, and user actions driving explicit feedback collection, Sprinklr's AI models are continuously learning and improving.
Improve time-to-value by 50% using the same AI across functions
Deploy new channels and capabilities faster by reusing AI models across use cases
Build AI applications once and deploy them across multiple use cases. For instance, build intent detection models for social media to power new conversational chatbots.
Deliver contextual experiences, no matter the channel
With the same models processing data across channels and formats, Sprinklr provides a unified customer interaction history. This allows teams to switch channels while retaining customer context.
Enable cross-functional collaboration for a unified brand experience
With a unified AI layer, insights from one team can power actions in another. For instance, insights collected by the customer service team can drive product improvements or impactful marketing campaigns.
What powers Sprinklr’s AI excellence?
Uncover insights from known and untapped sources to understand your customers
Sprinklr AI processes unstructured data from 30+ digital channels — including social media and messaging platforms — and millions of publicly available news, blog, and review sites to derive insights and subsequent actions to improve CX.
Patented Proprietary AI Models
Sprinklr AI is powered by patented technology, a dedicated in-house team of 200+ experts and significant R&D investments, ensuring best-in-class accuracy and high velocity of innovation.
Deep Expertise in ML Technologies
Leverage 9 layers of machine learning to extract meaning from data across formats
Crafting stellar customer experiences with robust governance
