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All the latest Sprinklr news.

Featured News

Prada Partners With Sprinklr to Reinforce Digital, Reach Out to New Generation

The leading Customer Experience Management platform will help Prada in its digital transformation, optimize its return on spending and protect its brand reputation.

WWD

May 19th, 2020 · 5 min read

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Tech Talk with Sprinklr CEO and Founder Ragy Thomas

Ten years later, the modern channels changed the rules of the game, and you need to take a unified approach that cuts across silos and is based on real customer data that’s legally available to you. You can never be certain with these things, but we bet the farm on it. And that’s the reason behind our growth.

PR Week

March 5th, 2020 · 5 min read

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Messenger Launches WHO 'Health Alert' Bot to Provide COVID-19 Information

Facebook has partnered with the World Health Organization to launch a new chatbot on Messenger which will provide users with accurate, timely info about the COVID-19 pandemic.

Social Media Today

April 15th, 2020 · 5 min read

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Sprinklr Becomes TikTok’s First Advertising API Partner

Partnering with Sprinklr lets TikTok access the brands and buyers already using the Sprinklr platform. Meanwhile, those buyers can now include TikTok in cross-platform campaign measurement.

Adexchanger

April 28th, 2020 · 5 min read

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Why Marketing is Undergoing a Renaissance with Sprinklr’s Grad Conn

Marketing is no longer about broadcasting your perfectly worded corporate ad read to a captive audience. It’s about honest back-and-forth conversations on platforms like review sites and social media.

Marketing Trends

July 14th, 2020 · 5 min read

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Want to work at an enterprise tech unicorn?

CEOs and HR bosses at hot multibillion-dollar startups like UIPath, GitLab, and 22 more explain what it takes for a job candidate to impress them

Business Insider

August 17th, 2020 · 5 min read

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Press Releases

Sprinklr Wins TSIA STAR Award for Innovation in Support Services Automation

Award recognizes Sprinklr’s unparalleled focus on customer support through its Sprinklr Modern Care product, particularly in the face of COVID-19

Sprinklr

May 18th, 2017 · 5 min read

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Sprinklr is Named to the 2020 Forbes Cloud 100

Recognized for the fifth year in a row as a leading software company

Sprinklr

May 17th, 2017 · 5 min read

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Sprinklr adds advanced AI to the World Health Organization’s Health Alert Service on Messenger from FacebookWHO can now provide faster, verified responses to queries; helping more people protect themselves from COVID-19  

The English version of the WHO Health Alert service on Messenger was enhanced with conversational AI capabilities. Users can now type concerns in natural language and obtain official WHO health information, advice, and guidance on COVID-19. 

Sprinklr

August 31st, 2020 · 5 min read

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Sprinklr helps World Health Organization use Messenger from Facebook to Combat COVID-19 Misinformation

With Sprinklr’s support, WHO was able to quickly deploy the WHO Health Alert on Messenger. This AI-powered bot makes it possible for users to ask questions and instantly get information about COVID-19. 

Sprinklr

April 16th, 2020 · 5 min read

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Sprinklr Provides Santander UK with a Unified Social Platform to Drive Meaningful Experiences for Millions of Customers

One of the largest banks in the UK relies on Sprinklr to eliminate silos between marketing and care, balance compliance with customer expectations and drive enterprise-wide social media management

Sprinklr

May 17th, 2017 · 5 min read

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Sprinklr Powers the World Health Organization’s COVID-19 Dashboard

Informative, public data visualizations help governments and agencies easily understand the impact of COVID-19 around the world

Sprinklr

April 15th, 2020 · 5 min read

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Sprinklr Raises $200 Million at $2.7 Billion Valuation

Sprinklr has raised $200 million at a $2.7 billion valuation that we’ll use to double-down on the value we’re creating for customers.

Sprinklr

September 9th, 2020 · 5 min read

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Sprinklr

February 27th, 2020 · 5 min read

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Sprinklr Acquires Nanigans’ Social Advertising Business 

Surpassing $1.5 billion in annualized ad spend – creating the dominant advertising platform for social media.

Sprinklr

December 3rd, 2019 · 5 min read

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Sprinklr Enables ServiceNow CSM Customers to Modernize Customer Care with AI and Access to Social and Messaging Channels  

The ServiceNow Customer Service Management (CSM) and Sprinklr Modern Care integration helps brands decrease case resolution time, cut costs, and reduce customer churn.

Sprinklr

August 6th, 2020 · 5 min read

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The Prada Group Selects Sprinklr to Reach a New Generation of Luxury Customers through Modern Channels

Global leader in luxury goods will create immersive brand experiences across social channels.

Sprinklr

May 19th, 2020 · 5 min read

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Sprinklr Launches Live Chat for Fast, Personalized Customer Support

Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps.

Sprinklr

November 6th, 2019 · 5 min read

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Sprinklr Named the Only Leader in Social Suites Q4 2019 Report by Independent Research Firm

Achieved the highest score among all reviewed vendors in the current offering and market presence categories, and among the highest scores in the strategy category.

Sprinklr

October 10th, 2019 · 5 min read

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Sprinklr Launches AI-Powered Smart Responses for Brand Engagement and Customer Care  

Global brands such as L’Oréal, McDonald’s, Microsoft, Procter & Gamble and Verizon are using Sprinklr Intuition AI to create memorable customer experiences at scale.

Sprinklr

September 24th, 2019 · 5 min read

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Shell Chooses Sprinklr for Customer-Centric Marketing and Advertising

One of the world’s leading energy companies achieves transparency and efficiency goals by consolidating all social media management across geographies and departments on Sprinklr.

Sprinklr

January 4th, 2018 · 5 min read

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Sprinklr Announces Integration with Google’s Business Messages

Brands can transform customer care by routing phone calls to messaging conversations that agents can manage on Sprinklr’s unified platform.

Sprinklr

June 25th, 2020 · 5 min read

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Sprinklr Wins 2020 TrustRadius Top Rated Awards

 TrustRadius, a top B2B review platform, has recognized Sprinklr as a winner of the 2020 Top Rated Award in the Social Media Management and Social Media Monitoring categories.

Sprinklr

September 2nd, 2020 · 5 min read

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Sprinklr is Named to the Forbes 2019 Cloud 100

Sprinklr is ranked 28th out of 100 companies recognized for its consistent growth, values-driven culture, and happy customers

Sprinklr

September 2nd, 2020 · 5 min read

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