Customer Service Glossary
The Sprinklr customer service glossary is your complete guide to understanding key terms and acronyms related to customer service and customer experience. Find your desired term by using the search functionality or the alphabetical pagination below.
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call arrival ratecall bargingcall centercall center automation call center coachingcall center crmcall center managementcall center workforce planningcall dispositioncall maskingcall resolution call tagcall timecanned responseschange managementchatbotclosed ticketcloud call center community forumcomputer telephony integrationconfiguration management database contact center isoconversational ai cost per call cost per contact customer advocacycustomer centric customer databasecustomer delight customer experience customer feedback customer frustrationcustomer information customer journey management customer journey map customer journey optimizationcustomer relationship management customer retentioncustomer service management
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