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Improving CX with AI: The L'Oréal Story
Laura Burns
Global Digital Experience Director, L'Oréal


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Social Media Management
How Social Media Algorithms Work in 2025 [Platform Breakdown]Over five billion internet users globally access feeds managed by their favorite social media algorithms … oops, platforms! Let’s be honest: it’s not the platforms; it’s the algorithms that predict, filter, and display content that we interact with daily.
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