What Real Customer Conversations Taught Bill Price About CX

EPISODE 15

"AI needs to understand and remember customers' preferences."

Bill Price

CX Leader

AI needs to understand and remember customers' preferences

CX-WISE Podcast

What Real Customer Conversations Taught Bill Price About CX

Summary

Many brands claim to have a deeper understanding of their customers' experience than ever before, but how can they be sure of it?

Get CX-WISER with Bill Price as he unearths expert insights on:

The state of customer experience today
How the 'Best Service is No Service' vision becomes a reality with AI
The significance of Agent Assist in CX
Leveraging AI to predict customer preferences
Focusing on root cause analysis for better CX

Tune in to discover the gaps in customer experience and learn how to fix them.

Episode Highlights

The Evolution of CX in the Age of AI — with Bill Price

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Book Giveaway

Great Minds Read Alike

Use #CXWISE and share your takeaways from the episode on social media to win a free copy of Bill’s book!

Episode Insights

Articles

Unveiling the Future of AI in Customer Experience

Learn to avoid common pitfalls, understand behaviors, and implement strategies that drive engagement and streamline support.

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Customer Orientation: An 8-Step Guide

Customer orientation is aligning your business to meet customer needs and requirements. Explore actionable steps to achieve it and pro tips to keep your customer-centricity initiatives solid.

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8 Customer Engagement Strategies for Firms in 2024

Learn about effective customer engagement strategies used by top brands in 2024. Discover examples and expert tips essential for your business growth.

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