CX
EPISODE 14

“AI is never the be-all and end-all of customer experience.”

Brianna Langley Henderson
CX and Marketing Expert
Podcast Hero Image Brianna Langley Henderson Episode 14

CX-WISE Podcast

How Brianna Langley Frames AI Guidelines for Great CX

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Summary

How much AI is too much in customer experience, especially when companies aren't upfront about using it?

Gain insights from Brianna Langley as she shares nuggets of wisdom on: 

  • How to maintain the privacy of customer data 
  • Leveraging first-party data to drive business 
  • Crafting AI policies to foster customer trust 
  • The critical link between employee and customer experience 
  • Using human stories to boost marketing impact 

Tune in for expert tips on building compelling brand narratives. 

Episode Highlights
Episode Highlights Banners Scott Monty Episode 14
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Unveiling the Future of CX – The Balance Between AI and Human Touch

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