Summary

How can you craft unforgettable customer experiences that get people raving about your brand?

Dan Gingiss unveils his W.I.S.E.R approach — witty, immersive, shareable, extraordinary and responsive — the winning formula to captivate your customers and create moments they can't wait to share. He also addresses real-world problems like:

• How to build the CX mindset
• How to not be boring in brand communications
• How to fix a siloed organization to achieve better CX
• How companies can make life easier for their call center agents
• How brands should use social media to their advantage
• How brands can rethink customers’ waiting experience

Tune into the full episode for tips on driving word-of-mouth marketing