“Sharing doesn't happen by accident, and it doesn't happen just because you ask.”
![Hero Image Dan Gingiss Episode 5](http://images.ctfassets.net/ukazlt65o6hl/4sGkcC3x42PtGkYWyeAK9y/236926ff3f69631467bf548d4f0b6392/05._Podcast_Hero_Image_Dan_Gingiss_Episode_5.webp?w=3840&q=50&fm=webp)
Summary
How can you craft unforgettable customer experiences that get people raving about your brand?
Dan Gingiss unveils his W.I.S.E.R approach — witty, immersive, shareable, extraordinary and responsive — the winning formula to captivate your customers and create moments they can't wait to share. He also addresses real-world problems like:
- How to build the CX mindset
- How to not be boring in brand communications
- How to fix a siloed organization to achieve better CX
- How companies can make life easier for their call center agents
- How brands should use social media to their advantage
- How brands can rethink customers’ waiting experience
Tune into the full episode for tips on driving word-of-mouth marketing
Episode Highlights
![Episode Highlights Banners Dan Gingiss-Episode 5](http://images.ctfassets.net/ukazlt65o6hl/UMQg11kqEcjvFtnmksmDd/15394f2a84f3c16dd3e11819da7f8ec3/Episode_Highlights_Banners__Dan_Gingiss-Episode_5.png?w=3840&q=50&fm=webp)
Great Minds Read Alike
Use #CXWISE and share your takeaways from the episode on social media to win a free copy of Dan’s book!
![Book Giveaway Episode 5](http://images.ctfassets.net/ukazlt65o6hl/63suFJCvkjZbQiLIbBFO8D/8ed98ba30ac44ed286373666afbacefb/Book_Giveaway_Episode_5.png?w=3840&q=50&fm=webp)
Episode Insights
![Episode 05 - Dan A](http://images.ctfassets.net/ukazlt65o6hl/5rBaH4wmuR3opDsvOT9R56/191ac9327e0bf209f4dde08c19bf5707/Episode_05_-_Dan_A.png?w=3840&q=50&fm=webp)
![Episode 05 - Dan B](http://images.ctfassets.net/ukazlt65o6hl/1qdnsPkVkFyVlzsVG0NBE5/d17ec033a6ad7d7bbcbf7b7f251065ed/Episode_05_-_Dan_B.png?w=3840&q=50&fm=webp)
![Episode 05 - Dan C](http://images.ctfassets.net/ukazlt65o6hl/2qPaYc0MFtbd3yHw9AyHTP/4fdb1f09b2c7dfb488f670e6c9b41da3/Episode_05_-_Dan_C.png?w=3840&q=50&fm=webp)
![Episode 05 - Dan D](http://images.ctfassets.net/ukazlt65o6hl/40LxNIsDYvHkI7D0rZqfu9/f16e64094f6b4dd61f3b9d1973f2493d/Episode_05_-_Dan_D.png?w=3840&q=50&fm=webp)
![Episode 05 - Dan A](http://images.ctfassets.net/ukazlt65o6hl/5rBaH4wmuR3opDsvOT9R56/191ac9327e0bf209f4dde08c19bf5707/Episode_05_-_Dan_A.png?w=3840&q=50&fm=webp)
![Episode 05 - Dan B](http://images.ctfassets.net/ukazlt65o6hl/1qdnsPkVkFyVlzsVG0NBE5/d17ec033a6ad7d7bbcbf7b7f251065ed/Episode_05_-_Dan_B.png?w=3840&q=50&fm=webp)
![Episode 05 - Dan C](http://images.ctfassets.net/ukazlt65o6hl/2qPaYc0MFtbd3yHw9AyHTP/4fdb1f09b2c7dfb488f670e6c9b41da3/Episode_05_-_Dan_C.png?w=3840&q=50&fm=webp)
![Episode 05 - Dan D](http://images.ctfassets.net/ukazlt65o6hl/40LxNIsDYvHkI7D0rZqfu9/f16e64094f6b4dd61f3b9d1973f2493d/Episode_05_-_Dan_D.png?w=3840&q=50&fm=webp)
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