“Irrelevance is poison, especially for digital customers.”
Summary
In the world of rapid innovation, one thing is clear: what works today won't be enough to win over digital customers tomorrow. So, how should brands and marketers arm themselves to deliver dynamic and personalized experiences that customers desire?
Get CX-WISER with Howard Tiersky as he unearths expert insights on:
- How CX influences buying decisions
- How brands can inspire customer love
- How to marry data with storytelling for great CX
- How to integrate design thinking for agents and customers
- The role of customer research in delivering great CX
... and so much more on digital transformation! Tune in to learn how to propel your brand towards digital success.
Episode Highlights
Great Minds Read Alike
Use #CXWISE and share your takeaways from the episode on social media to win a free copy of Howard’s book!
Episode Insights
Articles
Demystifying Conversational AI to Build Efficient Chatbots
Step into the future with AI chatbots, your secret tool for round-the-clock, personalized service. Learn the tricks of crafting engaging conversations, tailoring high end experiences and ensuring user delight with smooth navigation.
Future-Proof Your Contact Centers in an Economic Downturn
Outsmart adversity, don't just endure! Amid potential downturns, let your brand leap with resilient contact centers. Our guide, in collaboration with CCW Digital, lays the roadmap to future-proof your contact centers against market fluctuations.
11 Customer Service Objectives and How to Set Them
Unlock the secrets to exceptional customer service with 11 dynamic objectives designed to elevate your brand. Learn how to set and achieve these goals to create unforgettable experiences that keep customers coming back for more.
Demystifying Conversational AI to Build Efficient Chatbots
Step into the future with AI chatbots, your secret tool for round-the-clock, personalized service. Learn the tricks of crafting engaging conversations, tailoring high end experiences and ensuring user delight with smooth navigation.
Future-Proof Your Contact Centers in an Economic Downturn
Outsmart adversity, don't just endure! Amid potential downturns, let your brand leap with resilient contact centers. Our guide, in collaboration with CCW Digital, lays the roadmap to future-proof your contact centers against market fluctuations.
11 Customer Service Objectives and How to Set Them
Unlock the secrets to exceptional customer service with 11 dynamic objectives designed to elevate your brand. Learn how to set and achieve these goals to create unforgettable experiences that keep customers coming back for more.
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