“Customer experience as a discipline is really hard because there’s no ONE way of doing it.”
Summary
Are brands letting go of the heart of customer experience?
Get CX-WISER with Ian Golding as he unravels the secrets behind the timeless magic of yesteryears and sheds light on why today's businesses struggle to revive it. He also addresses real-world problems like:
- How and why the focus on CX has changed over the years
- What the effects of ‘human-like’ brand experiences are
- How CX professionals can overcome everyday struggles
- Why brands should embrace technology with the right CX purpose
- How to convince the C-suite to invest in CX initiatives
Tune in to learn how to simplify your CX strategies.
Episode Highlights
Great Minds Read Alike
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Episode Insights
Articles
A Guide for Service Leaders in Peer-To-Peer Relationship Development
Explore trust, energy management and aligned incentives for fostering strong peer relationships among service leaders with insights from Nate Brown.
Unveiling the Essence of Agent Training and Coaching in Modern Workforce
Gain valuable insights from Annette Franz on optimizing workforce performance and enhancing employee skills to meet the demands of today's dynamic business environment.
Cut the Crap - How to Build Experiences That Truly Matter
Learn from Frans Reichardt on why prioritizing fundamental processes over instant joy is crucial for crafting lasting customer experiences.
A Guide for Service Leaders in Peer-To-Peer Relationship Development
Explore trust, energy management and aligned incentives for fostering strong peer relationships among service leaders with insights from Nate Brown.
Unveiling the Essence of Agent Training and Coaching in Modern Workforce
Gain valuable insights from Annette Franz on optimizing workforce performance and enhancing employee skills to meet the demands of today's dynamic business environment.
Cut the Crap - How to Build Experiences That Truly Matter
Learn from Frans Reichardt on why prioritizing fundamental processes over instant joy is crucial for crafting lasting customer experiences.
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