“It’s important that we don’t treat humans as disposable.”
Summary
In the metrics-driven CX industry, it’s crucial to remember that humans matter more than KPIs. But how do you successfully build a human-centered CX approach while also increasing the ROI of your business?
Gain insights from Sally Mildren as she shares nuggets of wisdom on:
- The fundamentals of compassion-led CX
- The economics of why companies won't invest in human-led experiences
- Expectations of Gen Z in a workplace culture
- Customer engagement lessons for healthcare executives
- Leveraging the voice of the customer to refine CX strategy
Hit play to get CX-WISER!
Episode Highlights
Great Minds Read Alike
Use #CXWISE and share your takeaways from the episode on social media to win a free copy of the book recommended by Sally!
Episode Insights
Articles
6 Ways to Deliver High-touch Customer Service
With AI reigning in customer service, the pursuit of high-touch interactions has never been more crucial. Learn how to consistently deliver "high-touch" customer service in a digital age rife with automation and impersonal interactions.
How Heartland Dental Manages 800+ Social Media Accounts and Drives Effective Patient Care
Sparkling smiles and stellar customer service! Read on to understand how Heartland Dental boosts patient care and provides exceptional customer care through digital channels with Sprinklr’s unified customer experience management (Unified-CXM) platform.
3 Bolts of Wisdom to Speed up Customer Response Times
Annoyed by the dreaded 'repeat-myself' loop in customer service? Want other ways to speed up your resolutions and retain more customers? Our latest blog shares how AI can be your true CX ally. Dive in now!
6 Ways to Deliver High-touch Customer Service
With AI reigning in customer service, the pursuit of high-touch interactions has never been more crucial. Learn how to consistently deliver "high-touch" customer service in a digital age rife with automation and impersonal interactions.
How Heartland Dental Manages 800+ Social Media Accounts and Drives Effective Patient Care
Sparkling smiles and stellar customer service! Read on to understand how Heartland Dental boosts patient care and provides exceptional customer care through digital channels with Sprinklr’s unified customer experience management (Unified-CXM) platform.
3 Bolts of Wisdom to Speed up Customer Response Times
Annoyed by the dreaded 'repeat-myself' loop in customer service? Want other ways to speed up your resolutions and retain more customers? Our latest blog shares how AI can be your true CX ally. Dive in now!
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