“Loyalty is not about a lifetime. It's about the next time and every time.”
Summary
CX leader Shep Hyken discuss why even the best technology in the world is no replacement for the human touch in businesses. He addresses important questions such as:
- Will AI take over customer service jobs?
- Cost vs. CX: How to make the right choice
- The secret recipe to brand loyalty
- The most important job of a customer service agent
- How to cater to varied expectations from different generations
- How to hit upon amazing customer experience ideas
Most importantly, Shep also spills the beans on what magic and music taught him about CX from a very young age. Tune in to get CX-WISER!
Episode Highlights
The Convenience Chronicles: Shep Hyken on Unlocking Customer Trust and Loyalty
Great Minds Read Alike
Use #CXWISE and share your takeaways from the episode on social media to win a free copy of Shep’s book!
Episode Insights
Articles
Customer Experience Is Broken. Learn How to Bridge CX Gaps Using AI and Automation.
80% of businesses believe they provide excellent customer service, but only 8% of customers agree! Explore how AI and automation can bridge CX gaps by reducing ticket volume, increasing deflection rates, and automating manual tasks.
Customer Service Chatbots: How to Leverage Them in 5 Ways
Say goodbye to long waiting times and unresolved queries! Learn how AI-powered chatbots can automate responses 24/7, improve your CSAT ratings, and increase agent productivity in this blog.
How to Preserve the Human Touch in Customer Service
Striking the perfect balance between tech and human touch is the key to winning your customers' trust. Discover how to create and preserve an empathetic human connection in your customer service, leaving your customers feeling heard and valued.
Customer Experience Is Broken. Learn How to Bridge CX Gaps Using AI and Automation.
80% of businesses believe they provide excellent customer service, but only 8% of customers agree! Explore how AI and automation can bridge CX gaps by reducing ticket volume, increasing deflection rates, and automating manual tasks.
Customer Service Chatbots: How to Leverage Them in 5 Ways
Say goodbye to long waiting times and unresolved queries! Learn how AI-powered chatbots can automate responses 24/7, improve your CSAT ratings, and increase agent productivity in this blog.
How to Preserve the Human Touch in Customer Service
Striking the perfect balance between tech and human touch is the key to winning your customers' trust. Discover how to create and preserve an empathetic human connection in your customer service, leaving your customers feeling heard and valued.
Discover More Podcasts
What Raising Goats Taught Sally Mildren About Human-Centered CX
WATCH NOW
What Vincent’s Humble Start as a Store Manager Taught Him About CX
WATCH NOWWhat Raising Goats Taught Sally Mildren About Human-Centered CX
WATCH NOWWhat Vincent’s Humble Start as a Store Manager Taught Him About CX
WATCH NOWWant to share your CX wisdom with the world?