“Without empathy and compassion, support and care are just words.”
Summary
What if you reimagined your contact center as a “care center"?
Vincent Washington shares tried-and-true strategies on how this shift in focus can delight customers and foster a thriving internal CX culture. Gain invaluable insights on:
- The impact of leadership accountability on CX
- Dealing with negativity in customer service
- CX essentials: personalization and relevance
- Leveraging technology to deliver seamless CX
- Brands using social listening to provide proactive care
- Career advice for customer service agents
Tune in to get CX-WISER!
Episode Highlights
Great Minds Read Alike
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Episode Insights
Articles
Manage Call-Center Stress and Become a Happier Agent
Feeling like a zombie at work, depleted and uninspired as a call center agent? Don't hit the panic button just yet. Buckle up and discover the secrets that can transform you from a burned-out call center agent to a happier, more fulfilled one.
Create a Disney Park for Your Customers with After-Sales Service
How far would you go to create magical experiences for your customers? Learn from Disney Parks' top-notch after-sales service that made a little girl's day. Get tips on how to build a Disney Park for your customers and keep them coming back.
A Guide to Shift from Cost Centers to Experience Centers
Is your contact center still stuck in the past as a mere cost center? Time to facelift and turn it into an Experience Center. Our e-book spills the beans on the three future-ready customer service pillars and how AI can bring the transformation.
Manage Call-Center Stress and Become a Happier Agent
Feeling like a zombie at work, depleted and uninspired as a call center agent? Don't hit the panic button just yet. Buckle up and discover the secrets that can transform you from a burned-out call center agent to a happier, more fulfilled one.
Create a Disney Park for Your Customers with After-Sales Service
How far would you go to create magical experiences for your customers? Learn from Disney Parks' top-notch after-sales service that made a little girl's day. Get tips on how to build a Disney Park for your customers and keep them coming back.
A Guide to Shift from Cost Centers to Experience Centers
Is your contact center still stuck in the past as a mere cost center? Time to facelift and turn it into an Experience Center. Our e-book spills the beans on the three future-ready customer service pillars and how AI can bring the transformation.
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