Summary

Annette Franz, Founder & CEO, CX Journey, tackles everything CX in her latest video.   

Learn how leveraging customer data right plays a pivotal role in delivering exceptional CX. Watch Annette address topics like: 

• What is Information Asymmetry? 
• What hinders customer centricity?  
• Is there such a thing as over personalization?  

Watch the video to know the answers for the above questions and uncover more CX insights.