Summary

Join author and CX thought leader, Steven Van Belleghem, as he dives into the world where AI paves the way for exciting new opportunities to transform customer experiences.  

In this video, he shares real-world examples and applications of AI in CX, thoughts on how to prepare for an AI-first future and tips on leveraging AI in customer service. Learn about:

• AI’s game-changing role in CX  
• How do you prepare for an AI-first world?  
• The current position of AI in the S-curve of technology evolution  
• The 3 investment axes for AI in CX  

Watch the video to learn about the future of AI in customer experience.