Summary

AI is transforming the operations of major eCommerce companies, enabling seamless cross-functional collaboration and enhancing customer value. 
 
Vincent Washington, VP, Unified CXM, Sprinklr, explains how AI empowers teams across functions to work together more efficiently. By moving data quickly across different departments, organizations can deliver better customer experiences and faster insights.  

Sprinklr AI helps eCommerce teams: 

• Consolidate data from various platforms, streamlining operations. 
• Improve customer care through a single pane view of customer information. 
• Scale teams with better training, leading to time savings and increased efficiency. 

Watch now to see how AI optimizes teamwork, enhances customer service, and drives value for the business and the customer alike.