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Live Chat Support & How to Get Started with it in 2025
Learn about live chat support and how it helps improve your customer service while enhancing your retention and conversion rates.
Customer service metrics to track in 2025 [+ How to use them]
Learn more about customer service metrics, how they improve support quality and the most important metrics you need to track in your customer service operations.
Social Media Management: Strategy, Tools & Best Practices for 2025
Social media management is the strategic process of planning, creating, scheduling, and analyzing content across social platforms like Facebook, Instagram, LinkedIn, and more.
How to Calculate and Reduce Call Center Shrinkage Effectively
Discover how call center shrinkage affects customer service efficiency, learn strategies to manage it and understand key factors and calculation methods.
Customer Entitlement: Causes and How to Manage Them
Explore the causes of customer entitlement, identify entitled customers and learn eight strategies for effective management.
Understand Social Commerce: Best Platforms and Trends in 2025
Learn how to implement social commerce by blending social media and e-commerce to create frictionless buying experiences.
What is Social Media Advertising? A Beginner's Guide
Discover ways to leverage social media advertising to expand your audience, strengthen brand recognition, enhance conversion rates and drive website traffic.
What is Call Queue (+5 Easy Steps to Configure it)
Explore a five-step guide to configure call queues in your contact center.
Customer Loyalty Program: Types and Tips to Start Strong
Explore various customer loyalty programs and key steps, expert tips and best practices for creating a successful one.
What is Customer Enablement: 5 Steps to Deploy Successfully
Learn everything about customer enablement: Strategies, examples and tips to implement.