Las marcas más importantes del mundo confían en Sprinklr
Arm your agents with a future-ready AI ticketing system
Take your agent productivity to an all-time high
Use AI-led productivity boosters like canned responses, macros, quick actions to help your agents deliver faster resolutions and nail first response time and other mission-critical SLAs.
Serve customers across channels from a unified console
Leverage Sprinklr’s omnichannel capabilities to serve your customers across their preferred channels — digital and traditional – from a customizable unified Care Console.
Identify performance gaps for process optimization
Measure your team’s performance, track productivity trends, and boost your operational efficiency using real-time reporting widgets that are custom-built for your business.
Solve faster with Sprinklr’s unified ticketing
Sprinklr Service Self-Serve ticketing capabilities help your team achieve increased customer satisfaction with faster resolutions.
Manage inbound ticket volume efficiently with Sprinklr’s advanced AI engine
Reduce the number of unnecessary tickets using Sprinklr’s advanced AI engine that automatically detects and filters spam.
Ensure high agent productivity by streamlining ticketing processes
Bring all your conversations across 15+ channels into one window with Sprinklr Service’s omnichannel capabilities for a seamless agent experience.
Optimize your CX strategy with actionable insights
Maintain a comprehensive customer profile widget — complete with case histories and agent notes — to provide highly relevant customer support.
Vincula Sprinklr Service con soluciones que ya utilizas
Obtén una visión de 360 grados de tus clientes integrando Sprinklr con herramientas populares de ventas, marketing y automatización.
Sprinklr ayuda a algunas de las empresas que más priorizan a los clientes en el mundo.
Gracias a Sprinklr, Honda brinda una atención al cliente unificada en una nueva era de ventas de automóviles por Internet
“Nuestro objetivo es conectarnos genuinamente con esta nueva generación de compradores de automóviles. Tener un workflow único en todos los canales, desde el teléfono hasta las redes sociales, Live Chat, el Chat Bot y la voz, permite un verdadero centro de contacto omnicanal”.
—Yoshiaki Inoue, director de Honda ON, Honda
Prada vende, atiende y retiene clientes con la innovación digital liderada por Sprinklr
“Creemos que el futuro de nuestras marcas de lujo estará definido por las experiencias que creamos para nuestros clientes. Sprinklr unifica nuestras numerosas marcas a través de canales presenciales y digitales para atender a los clientes cuando y donde ellos prefieran”.
—Lorenzo Bertelli, director de Marketing, Prada Group
AkzoNobel UK reduce los tiempos de respuesta en un 80 % con la plataforma de atención intuitiva de Sprinklr
“La calidad de nuestras respuestas ha mejorado. Nuestros agentes tienen más tiempo para encontrar respuestas y compartir conocimientos a través de Sprinklr. Con información compartida, convenientemente almacenada en una plataforma, los agentes pueden responder con más rapidez”.
—Lisa Boyles, Social Media Manager, AkzoNobel UK
Use advanced AI features to future-proof your ticketing system
Omnichannel ticketing
Direct all incoming messages into one inbox for easy triaging and assignment, and track tickets across channels.
Ticket queues
Route incoming tickets to queues using conditions and auto-apply assignment rules and workflows.
Ticket views
Set up custom tickets views based on predefined criteria to view, sort, and prioritize your incoming tickets.
Ticket forms
Source issues from customer touchpoints directly and create internal tickets to assign to agents.
Ticket fields
Control what information your tickets require to gather context and even build customized reports.
AI engine and automation
Identify engageable tickets effortlessly and reduce manual efforts for agents and admins alike.
Extensive reporting
Analyze your team’s performance and optimize existing workflows for better efficiency.
Quick actions
Group frequently—performed ticket actions — like changing status, assignee, etc. — together, and execute them all with one click.
Canned responses
Templatize commonly-sent responses and cut down your response time and stay on brand at all times.