What is Message Validation?

Updated 

Overview

Message Validation allows users to perform all testing-related activities on the platform.

  • Once you have built the model, we can evaluate the accuracy of an intent model by validating messages with different expressions.

    • We can also give feedback to the intent model for messages that are not categorised or incorrectly categorised.

  • It is important to continuously test the model with user expressions, validate it, and provide feedback to ensure accurate predictions.

By validating and approving the predictions, you not only gain insights but also provide a great opportunity for the model to learn and improve over time.

Permissions

To grant users access to Message Validation in Sprinklr, they must have the following permission:

Conversational AI > Conversational AI - Message Testing > All