The Community Builder allows customization of labels displayed within the community page. Customization of labels refers to the process of modifying any static text, such as "Like", "Comment", "Sign In", "Post", "Reply", or Languages, etc. shown on the community page. With Label Customization, users can modify the labels as needed to reflect the organization's branding or create a unique user experience.

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The process of customizing the labels within the community page is simple and straightforward. Users can access the customization options through the Community Builder within Sprinklr. For instance, organizations can change "Mark as Accepted Answer" to "Best Answer" or change "Like" to "Kudos" via the Label Customization feature.

Customize Community Labels

1. Navigate to the Community Builder

2. On the Community Admin window, hover over the three dots Options icon alongside the desired community and select Label Customization.
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3. On the Label Customization window, click Add New Label Mapping and enter Original Label (existing name of the label) and Updated Label (desired name of the label). Click Add New Label Mapping to customize more labels. You can also customize the labels for specified locales appearing in the language switcher on community.

   ​​	Note Original Label should be the exact text match of what is shown on the Community.

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4. Click Save in the bottom right corner. The new labels will start appearing on the Community Forum.​