How to create a column in engagement dashboard for Reddit
Updated
In this guide, we will walk through how to create Reddit columns in the Engagement Dashboards.
Stpes To Create Reddit Columns
Click the New Tab icon . Under the Sprinklr social tab, click Engagement Dashboards within Engage.
From the Engagement Home window, access the desired Dashboards.
Click Add Column in the top right corner of the desired Engagement dashboard.
In the Add New Column window, search and select Reddit as a source for adding a new column.
In the Add New Reddit Column window, select the desired type of column you'd like to add.
After selecting the type of column, enter a Name, Description, and add Accounts per your needs. Provide other Basic Information for your column. The preview of the column will render on the right side of the window.
Enter Workflow Properties as desired. Workflow properties refer to the properties applied in Sprinklr, either automatically or manually, that determine the message's workflow status, user assignment, priority, spam designation, and sentiment.
Provide Custom Properties as desired. Configuring additional properties, you can specify messages to include or exclude based on the properties that have been applied to the message.
After you have provided all the details for your column, click Create Column in the bottom right corner to create the new column. Upon creation, your column will be available in the current dashboard.
Reddit Columns | Description |
Inbox | It will display inbox messages on a Subreddit forum. |
Submissions | It will display public posts on a linked Subreddit forum |
Comments | It will display comments on a Subreddit forum. |
Private Messages | It will display direct message conversations and are associated with a Reddit user account. |
Modmail Message | This column will help moderators in communicating with each other or handling incoming requests from their users. |
Modmail Conversation | This column will care about the conversations between the moderators. You can highlight and archive these messages. |