Sprinklr supports unified reply types in WeChat, allowing agents to send text and multiple media attachments in a single go within Care Console. These combined messages are automatically split into individual posts upon sending, ensuring compliance with WeChat's limit of 5 replies per customer message.

To prevent exceeding WeChat's reply limit, a warning system dynamically updates agents on the number of replies sent per customer message. This ensures agents remain aware of the constraints and can adjust their responses accordingly to maintain effective communication. In case, they exceed the number of replies allowed, the send button is disabled.

Agents can preview all attached media directly within the reply box. Additionally, they can view and edit the metadata of multiple video attachments from the reply box itself, enabling adjustments such as changing titles, descriptions, or thumbnails.