When adding intents to your intent model, you can assign a priority to each intent, where a lower value signifies a higher priority.

Intents with higher priority are given precedence over others when multiple intents are detected simultaneously in a customer message.

If the priorities of both detected intents are identical, the model considers the intent with the highest confidence score for further processing.

Note that the assigned priority for intents is not honored when tagging the intents through rules.