For Premium Sandboxes, you have the additional option to copy the Listening Mentions and SAM Assets data from Production to Sandbox.

The option to transfer Listening Mentions and SAM Assets is available if your current environment is a Production or Premium Sandbox and the destination environment is a Premium Sandbox.

To Transfer the Data Using Outbound Change Set

1. Click the New Tab icon . Under Governance Console, click All Settings within Platform Setup.

2. On the Platform Settings window, click Sandbox Manager from the left pane and select Outbound Change Sets in the right pane.

3. On the Outbound Change Sets window, click Create New in the top right corner.

4. On the Outbound Change Sets window, fill in the required details. For more information, see Outbound Change Set — Field Descriptions. Select a Premium Sandbox as the Destination and Listening Mention or Asset as the Entities to Transfer.
   

5. Click Save in the bottom right corner.

6. Once the Outbound Change Set is successfully sent, deploy the same in the destination environment using the deploy option under Inbound Change Set.

Points to Remember

• Transferring the listening mentions/asset data is an intensive process and takes a good amount of time.

• Do not send any configuration changes along with the listening mentions/assets in the Change Set.

• You cannot Rollback a Change Set that has Listening Mentions or Assets, once deployed.