How to publish a reply using enter and move to the next line using ctrl/cmd+enter?

Updated 

By default, you can publish a reply in the care console using ctrl/cmd+enter but now you can also post a reply by pressing Enter and going to the next line with Shift+Enter. To get this capability enabled, please work with your Success Manager.

Enablement note :

To learn more about getting this capability enabled in your environment, please work with your Success Manager.