‎Troubleshooting and FAQs | Sprinklr Help Center

Here are some frequently asked questions (FAQs) related to appointment booking: #_69790241-4423-42d9-9496-f1786ba1e162:checked ~ [data-type=collapsible-section-detail]{ display: block !important; } #_69790241-4423-42d9-9496-f1786ba1e162:checked ~ label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } What if more than 1 customer books one available slot?While configuring the slots, you can define the frequency for a particular time slot. As the slots keep getting booked, we ensure that the slot availability is updated in real-time. #_e8dbe718-ffe7-452d-81c3-5059663e8bf0:checked ~ [data-type=collapsible-section-detail]{ display: block !important; } #_e8dbe718-ffe7-452d-81c3-5059663e8bf0:checked ~ label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } Can customers reschedule or cancel the booking?Customers will have full flexibility on what to do with their appointments, i.e., rescheduling or canceling the booking. #_1b95ffd6-5ad3-43d1-95db-be89389ff488:checked ~ [data-type=collapsible-section-detail]{ display: block !important; } #_1b95ffd6-5ad3-43d1-95db-be89389ff488:checked ~ label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{ transform: rotate(90deg); } @media print { [data-type=collapsible-section-detail] { display:block !important; } [data-type=collapsible-section-block] { width: 98% !important; } [data-type=summary-icon] { transform: rotate(90deg); } } What if the Join/Reschedule CTA is not redirecting to the correct URL?Make sure you have put the URL in the "Live Chat URL" section within your Confirmed Appointment node in the Dialogue Tree.

Troubleshooting and FAQs

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