You can respond to Yext reviews fetched into Sprinklr from the Engagement dashboard. While responding to the reviews, you can add Links, Canned Responses, Custom Links, and Content Placeholders to your response.

To Create Engagement Dashboard Columns

1. Click the New Tab icon  and select Engagement under the Sprinklr Social

2. Click Add Column in the top-right corner of the Engagement dashboard.

3. On the Add New Column window, select Yext from the list of options.
   

4. On the Add New Yext Column window, select the column type from the two options:

• Reviews

• Comments

1. Enter the column Name, select the Account and enter the other required details.

2. Click Create Column in the bottom right corner. You can now monitor the comments and respond to the reviews.

To Respond to Reviews

1. Click the New Tab icon  and select Engagement under the Sprinklr Social.

2. On the Engagement Dashboard, click the Comment icon for the Yext review you'd like to respond to.
   

3. Enter your response in the Comment pop-up window. For more information, see Comment — Field Descriptions.

4. Click Post to publish your response to the review or Save as Draft to save a draft version of your post. You can also schedule your post for a future date and time by clicking Schedule icon  in the bottom left corner. Select the month, date, and time of publishing. Click Apply to save your changes.

Comment — Field Descriptions