Sprinklr contracts, MSAs, and legal documents

Sprinklr has a consistent contract model for all programs, modules and services globally. Our standard contracts including their associated addenda are available below.

Master Services Agreements

AUS

Version 2.5 Feb 2025

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BRA

Version 2.5, Feb 2025

Brazil

EUR (CH)

Version 2.5, Feb 2025

Switzerland

GBR

Version 2.5, Feb 2025

United Kingdom

SGP

Version 2.5, Feb 2025

Singapore

USA

Version 2.5, Feb 2025

USA

Agency Master Services Agreements

EUR (CH)

Version 2.5, Feb 2025

Switzerland

GBR

Version 2.5, Feb 2025

United Kingdom

USA

Version 2.5, Feb 2025

USA

Product & Service Specific Terms

Sprinklr Order Form Terms & Conditions

Advertising Managed Services T&C

Online Upstream BAA

Sprinklr PCI Addendum

Sprinklr Success Packages

Twitter Limited Data License (EULA)

Data Protection & Security

Data Protection Addendum

Version 2.8, Feb 2025

List of Subprocessors

Cookies Policy

AI Addendum

Version 1.1, December 2024

All Other Legal Documents

Acceptable Use Policy

Version 1.9

Service Level Agreement Sprinklr

Version 10.18

Financial Sector Addendum

Version 1.0

Enterprise Security Addendum (ESA)

Version 1.4, February 2025

Check the previous version of our documents here:

If a version is not on this page, please send a request to legal@sprinklr.com