The Multiplying Effect of AI on a Unified Platform
With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions, contact center leaders are caught between solving for efficiency and delivering legendary CX.
You’ve been leveraging AI for task automation, supercharged analytics, and even conversational chatbots. But generative AI is now completely changing the game. You have the opportunity to unlock the possibilities for end-to-end automation of rote work and enable better human-machine collaboration and smarter insights for human-led decision-making — on a single, unified platform.
Come to CX Connect and learn actionable insights on how you can better leverage generative AI for a legendary customer experience.
Decode the Magic of Generative AI Together
oin the conversation with 7-11, Bread Financial, Google Cloud, Zappos and Sprinklr to uncover how you can evolve from legacy to legendary CX.
Alongside 80+ brilliant minds from the customer service and CX industry, expect punchy, actionable conversations and inspiration to elevate your CX for today.
Meet the brilliant minds amongst you
Grant Hartanov
Associate Vice President (AVP),
CXM Best Practice Group,
Sprinklr
Ben Chandraraj
SVP, Product Management
Sprinklr
Kim Sanchez
Director, Customer Care & Experience
7-Eleven, Inc
Jordan Stroup
Sr. Manager Corporate Affairs,
Bread Financial
Precious Bucher
Director, Customer Service Operations,
Zappos
Raja Ray
Head of Partner Engineering,
System Integrator Partners NA,
Google Cloud
Caitlin Angeloff
Director, Social Media &
Brand Partnerships,
Holland America Line
Arrival and registration
Welcome by Sprinklr
Keynote with Grant Hartanov, AVP, CXM Best Practice Group, Sprinklr
Customer Panel session moderated by Benjamin Chandraraj, SVP Product Management, Sprinklr
Networking Break
Partner presentation with Raja Ray, Head of Partner Engineering, System Integrator Partners NA, Google Cloud
Networking, food and bev
FAQ
Attendance is completely free. The event is complimentary from Sprinklr.
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