Cut down administrative workload by 30% with Sprinklr’s AI powered Workforce Management
Leverage our AI-driven technology that understands your historical data and service targets to make accurate predictions of your workforce needs and improve efficiencies.
Save Time with Automated Accurate Predictions
Improve accuracy for each communication channel with AI-powered forecasting and planning engine
Forecasting
Capacity Planning
Staffing Simulation
Use the AI model that best fits your business
Predict future case volumes, handling times and SLAs accurately across all channels based on historical data with added flexibility to model events as adjustments
Facilitate easy Employee Engagement
Auto-generate Omnichannel Schedules optimized to meet your service level targets.
Automate Scheduling
Omni-channel Scheduling
Compliance & Employee wellbeing
Improve schedule quality with AI
Reduce workload by automating shifts and shift activities for all locations with added flexibility of bulk edits, shift-swapping and shift-bidding.
Elevate your leave management process with ease
Automate approval workflows, validate SLA impact and improve efficiency from comprehensive reports and actionable alerts
Time Off Management
Approval Automation
Reports and Alerts
Keep it simple with easy time off request submission and approvals
Clear visibility and easy leave application process, ensuring accurate tracking with leave reports.
Next-gen Platform for a future ready contact centre - WFM
