AI-POWERED CUSTOMER SERVICE MANAGEMENT SOFTWARE
Deliver enterprise-grade customer service with ease and delight your customers
Sprinklr Service Self-Serve is a disruptive, out-of-the-box solution that helps you provide support and customer service on 15+ channels.
Boost productivity with the most comprehensive customer service solution
Easy to try
Ready to use out of the box
Quick setup
Get it up and running in 10 mins
Easy to use
User-friendly interface
Affordable
Starts at $199/user/month
Transform customer service with a unified AI-first platform
Redefine your contact centre operations by automating manual processes and improving agent productivity to delight customers at every touchpoint.Be where your customers are
Deliver support on channels that your customers use the most, including social, voice, chat and email — all from a single unified platform.
Make data-backed business decisions
Gain timely actionable insights using out-of-the-box reports and dive deep into ticket analysis, team performance and CSAT. Use Sprinklr AI to identify top contact drivers.
Leverage AI to improve efficiency
Boost agent productivity with AI-powered capabilities, right from triaging incoming messages to issue identification, forecasting and real-time agent assistance.
Integrate with your existing solutions
Get a complete overview of customers by integrating Sprinklr with all the popular sales, marketing and automation tools.
Deliver consistent support across 15+ channels
Be where your customers are
Get support on new channels up and running quickly. Empower agents to provide seamless experiences, even when customers switch channels.
Simplify agent tasks by using automation
Empower your teams to deliver quick and consistent customer experiences by using automation capabilities, such as case routing and automated ticket queues.
Quicky pair agents with cases they are best suited for
Set up users, agents and teams quickly, and match them with the right customer requests, based on their skills and experience, for faster resolution.
Empower your agents to be more productive
Get a 360-degree view of your customer
Empower your agents with rich customer data, such as case details and CRM information, to improve customer experience.
Equip agents to deliver timely responses
Provide agents with a library of canned responses to frequently asked questions so they can attend to customers faster.
Give agents a single view of all customer interactions
With a unified console, your agents can surface relevant case information and response assistance without switching between multiple screens.
Enable your customers to help themselves
Deflect queries to self-serve tools efficiently
Route your customers to self-serve tools, such as chatbots and knowledge bases, so they can seek resolutions quickly rather than waiting on hold to talk to an agent.
Leverage omnichannel chatbots to solve routine queries
With AI-powered chatbots, you can be available 24/7 on all platforms and resolve common queries without adding to your agents’ caseloads.
Troubleshoot through an SEO-optimized knowledge base
Deliver quick answers to frequently asked questions through a comprehensive, SEO-optimized knowledge base that also integrates with your chatbots.
Introducing Digital Twin on Sprinklr Service Self-Serve
Redefine your approach to customer self-service by deploying smart Gen AI-powered assistants to resolve customer queries and assist your care agents. Do you want to know how Digital Twin can boost your customer satisfaction and agent productivity?
Does your customer service team need more?
Sprinklr’s Enterprise offering can help brands looking to manage complex customer service needs across multiple channels, geographies and business units.
Channel-less experience
Deliver support to customers across 30+ digital and social channels, including voice, to drive a unified customer service experience.
Industry-leading AI
Deploy unified AI models tailored to specific industries, and effortlessly scale them across use cases, channels and functions to enhance contact center productivity.
Revenue-driven contact center
Transform the voice-led, cost-oriented contact center into an efficient, AI-powered, omnichannel revenue center by unifying it with sales and marketing.
Sprinklr resources
Set up, optimize and deploy your contact center operations faster than ever.
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