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CCW Market Study | State of Generative AI

Unlock the transformative potential of generative AI in the customer contact realm with our comprehensive market study, “State of Generative AI.” This report is an essential read for contact center leaders, business executives, and technology enthusiasts eager to explore the revolutionary impact of generative AI on customer interactions.  

Why Read This Report? 

• Innovative Insights: Understand how generative AI is not just automating tasks but elevating every aspect of customer contact, from self-service to agent experiences 

• Strategic Direction: Gain concrete guidance on pursuing the most impactful use cases, rethinking strategies, and measuring outcomes in the generative AI landscape 

• Risk Consideration: Learn about the potential risks and challenges associated with generative AI and how to navigate them effectively 

Inside the Report: 

• Leaders’ Perspectives: Discover how industry leaders are investing in generative AI and the objectives they prioritize for self-service and employee experiences 

• Transformative Strategies: Find out how contact center strategies must evolve to embrace an AI-driven future and the tasks, challenges, and objectives that will be redefined