CONTACT CENTER INTELLIGENCE
Conversational intelligence that understands, acts, and elevates CX
Uncover actionable insights from 100% of customer interactions across 30+ voice, social and digital channels. Understand the real contact drivers and evaluate agent performance with GenAI to drive measurable CX impact.
TRUSTED BY THE WORLD’S MOST ICONIC BRANDS
Transform omnichannel CX with GenAI-powered insights for every conversation
Survey-based measurement systems are fading away. They are reactive, with low response rates, data lags, and ambiguous performance drivers. Move to a GenAI-powered CX measurement system and capture real-time, actionable and scalable insights from every customer conversation.
Turn customer interactions into impactful insights
Understand contact drivers and evaluate performance
Scale your quality assessments with Sprinklr AI
Maximize contact center impact with AI-powered recommendations
Onboard instantly and operate with ease
Get the Sprinklr Advantage
Sprinklr helps enterprises scale smarter by combining deep integrations, customizable workflows, and real-time customer intelligence to deliver seamless, personalized experiences.Unified Platform
Streamline operations and ensure better governance by unifying teams, tools, data and channels.
Advanced AI for CX
Deploy enterprise-validated GenAI models instantly across your contact center to boost agent productivity and customer satisfaction.
Multimodal Scoring
Analyze both transcripts and audio to score conversations based on context, not just keywords. Score each agent separately when multiple agents are involved, ensuring unbiased assessment with clear reasoning.
Unified Case Analytics
Quickly deep-dive into every customer interaction in a single interface that unifies transcripts, screen recordings, evaluations, and other analytics — designed for speed, clarity, and smarter decisions.
Enterprise-Grade Compliance
Ensure compliance with industry standards such as PCI and HIPAA, and reinforce data privacy by masking sensitive data like PII and payment details before passing the information to LLMs.
Automated and Manual Quality Management
Enhance your QA team's efficiency by scaling quality audits with Sprinklr AI and conducting calibrated manual audits for selected cases.
Trusted by global brands. Chosen for real results.
50% CSAT improvement
A leading French e-commerce platform leveraged Sprinklr to analyze 300K+ conversations every month across 4,000 agents to enhance CX and agent performance.
50% reduction in evaluation time
The largest video-sharing platform eliminated manual quality scoring across 13K+ conversations per month for 500 agents with Sprinklr.
6,000+ issues identified in real time
By analyzing unstructured public data across social channels, Sprinklr enabled the world’s leading computer manufacturer to discover the top drivers of product feedback by monitoring 53M+ mentions from 300M sources in 16 languages — in real time.
Winning across the CCaaS landscape. Recognized by leading analysts.
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Forrester Wave™
Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025
Forrester Wave™
Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024
Forrester Wave™
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Ready to elevate your contact center performance? We can help.