CONVERSATIONAL AI PLATFORM

Sprinklr named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024

Handle up to 55% more cases and drive growth with generative-AI-powered bots

Revolutionize experiences for customers, admins, developers and agents with generative-AI bots powered by large language models.

Build bots in minutes

Simplify bot building with a no-code, 3-step process using natural language prompts. Accelerate intent training with LLM-based datasets.

Eliminate hard-coded decision trees

Leverage a generative-AI-powered dialog builder to design, update and scale conversation flows.

Discover intents and corresponding conversation workflows

Discover intents with unsupervised clustering of historical cases and automatically generate operating procedures that the bot has to follow.

Harness the power of a comprehensive conversational AI+ platform

Unlock the full potential of generative-AI-powered conversational bots.

Expand bot knowledge effortlessly

Make your bot smarter by simply integrating with your knowledge-base articles or by uploading documents.

Build guardrails around your bots

Prevent hallucinations and drive compliance with Sprinklr’s specialized AI and rule engine. Ensure enterprise-grade data security and privacy.

Drive natural conversations with voice bots

Drive compelling human-like interactions with advanced capabilities, such as auto modulations, dynamic pacing and expressive text-to-speech.

Empower customers to solve their issues within minutes

Humanize your bot experience with quick and personalized responses using a conversational interface to reduce wait times and improve customer satisfaction.

Deliver a unified brand experience across all customer touch points

Build once and deploy across 25+ channels (including voice) in 100+ languages using an intuitive drag-and-drop UI for discovery, building, testing, deployment and KPI measurement.

Enhance user journeys with dynamic conversations based on generative language models

Sprinklr’s AI+-powered bots dynamically handle requests and resume conversations after interruptions, driving human-like experiences.

Handover complex issues to the right agent with complete context

Harness the power of a unified platform where bots work in tandem with intelligent routing and case management capabilities to escalate cases to the right agents with a complete transfer of context.

Improve response accuracy and resolution rates

Use AI to identify leading contact drivers and create bot responses that are accurate, human and helpful.

Choose from AI-recommended workflows

Identify the customer intent, sentiment and contact reason around every agent conversation with Sprinklr AI to create relevant workflows and automate customer journeys.

Improve first contact resolution using contextual routing

Use bots to collect relevant data from customers, understand their concerns and route them to the best agent with AI-powered routing. Ensure quick query resolution and high CSAT.

Automate promotional campaigns to boost ROI

Modify your promotional campaigns automatically for better engagement using personalized suggestions from bots.

Unlock actionable insights using AI

Identify future bot topics and measure the performance of your bots in real time by leveraging AI. Track containment rates and key KPIs to continuously improve your bots.

Create and launch your bots in minutes

Accelerate bot deployment and launch by using pre-built, industry-specific bot workflows, and customize them without any code.

Build bots faster with a verticalized use-case library

Choose from Sprinklr’s library of 250+ bot templates with AI intent for leading industry verticals to accelerate bot development and launch.

Connect bots with existing systems to provide information in real time

Use platform-wide data and API integrations to connect with CRM, CDP and knowledge base systems. Send SMS, email and WhatsApp messages seamlessly during bot interactions.

Ensure 100% success rate by testing all bot scenarios

Conduct a test run of your bots on the Sprinklr platform. Identify and fix issues in real time to ensure a frictionless customer experience.

Frequently asked questions

What is a conversational AI platform?

A conversational AI platform, from a support perspective, is a technology solution that leverages AI-powered chatbots and virtual assistants (like Siri and Alexa) to engage in natural, human-like conversations with customers. It enhances support interactions by providing instant responses, resolving routine queries and improving overall customer experience.

What are the key features of conversational AI platforms?

The key features of conversational AI platforms vary by vendor and underlying technology. However, there are some foundational components found in most platforms.

Natural Language Processing (NLP): Understands and interprets human language for accurate communication
Chatbot/Virtual Assistant: AI-powered agents that engage in real-time text or voice conversations
Multi-channel support: Provides consistent support across various platforms (web, mobile, messaging apps)
Intent recognition: Identifies user queries and intentions for appropriate responses
Context management: Maintains conversation history for seamless interactions
Personalization: Tailors responses based on user preferences and behavior
Automated responses: Offers quick solutions and information to routine questions without agent intervention.
Escalation to human agents: Transfers complex issues to human support when needed.
Integration capabilities: Connects with CRM, databases and other systems for data sharing.
Continuous learning: Adapts and improves over time through machine learning
Bot performance insights: Tracks containment rates and detects emerging issues by analyzing user interactions and behaviors
Multi-lingual Support: Communicates in different languages to cater to global audiences.

Pro-level feature: Customer-centric vendors like Sprinklr offer in-platform testing so you can check 100% of bot scenarios to eliminate bugs and usability issues before going live. TRY FOR FREE?

How does a conversational AI solution improve customer service?

Conversational AI solutions enhance customer service by providing instant assistance, 24/7 availability, personalized interactions and quick issue resolution. They reduce wait times, scale support, bring down support costs and foster positive customer experiences through natural, efficient conversations.

Can conversational AI software integrate with the existing system?

Yes, robust conversational AI software can integrate seamlessly with your backend systems including CDP/CRM and knowledge base portals, enabling you to send emails, SMS and WhatsApp messages during bot interactions.

What are the benefits of using conversational AI platforms for businesses?

The top 3 benefits of using conversational AI platforms for business are:

24/7 availability: Conversational AI enables round-the-clock customer support, improving accessibility and response times.
Scalability and efficiency: AI-powered chatbots handle multiple interactions simultaneously, ensuring unwavering support as customer demands grow.
Enhanced customer experience: Natural conversations, personalized interactions and quick issue resolution lead to improved customer satisfaction and loyalty.

How quickly can we deploy conversational AI bots?

While the timeline depends on multiple factors, Sprinklr’s Conversational AI+ bots with 250+ ready-to-use, vertical-specific templates significantly reduce the implementation and configuration timelines. TRY FOR FREE?

What are vertical-specific bots in the context of Conversational AI Platforms?

Vertical-specific bots have ready-to-use templates for specific use cases and AI intents that are tailored to a particular industry. This enables the bots to decipher technical lexicon in customer queries, analyze sentiment/intent accurately and give contextual responses.

Sprinklr resources