SOCIAL CUSTOMER SERVICE

Respond up to 90% faster on social with AI-powered customer care

Unify your customer conversations from 25+ social channels in a single inbox. Use Sprinklr AI+ to ensure quicker resolutions and seamless support for each customer.

The world’s leading brands trust Sprinklr

Never miss a customer issue on social media

Social media is the heartbeat of your business strategy, and it’s critical for delivering great customer service. But brands struggle to efficiently track and respond to customer queries on social media. Your teams need a unified AI-powered solution to proactively listen to customer issues and resolve them in real time.

Deliver 5-star service across all social media channels

Sprinklr AI helps you listen, auto-prioritize, route and resolve customer issues on 25+ social channels from one unified platform.

Go beyond tracking brand mentions

Monitor discussions across platforms, regardless of brand mentions. Utilize AI to categorize conversations, sort them into actionable leads and support queries and prioritize based on intent and urgency for streamlined engagement.

WHY SPRINKLR

The power of a unified platform

Manage social customer service at scale with best-in-class capabilities across AI, automation and customizability.

Unmatched channel coverage

Identify, escalate and resolve issues on 3x more channels. You can also add more channels within weeks.

Single inbox

Consolidate conversations happening across multiple social channels with a single view to ensure quick responses, improved agent efficiency and high accuracy.