Sprinklr Stories: Aaditya Tulsyan

In this edition of Sprinklr Stories, hear from Aaditya Tulsyan, leader of the Modern Insights Support team in Bengaluru, Karnataka, India. Internal Communications Intern, Emma Dobek, interviews Aaditya to learn about his experience with the company, from intern to manager, and working with the Sprinklr product first-hand.  

Emma: Tell me about yourself. Who you are and your role within Sprinklr.  

Aaditya: My professional journey began with Sprinklr in 2019, marking my transition from college to the corporate world as an intern on the Product Support team. Today, I lead the Modern Insights Support team. 

From a young age, I’ve been deeply intrigued by uncovering the 'why' and 'how' behind various phenomena. Joining the Support team has allowed this curiosity to flourish, as each day presents new opportunities to explore these questions and acquire fresh insights.  

Each new day presents a fresh opportunity to expand my knowledge, foster growth, provide invaluable assistance and, most importantly, cultivate an exceptional customer experience. I take great pride in my role and believe in being customer obsessed. Within the Customer Support domain, this commitment is magnified, driving us to achieve unparalleled levels of customer delight. 

Emma: What is it like working directly with the Sprinklr product? Do you have a favorite feature within the Sprinklr suite that you’re excited about? 
 
Aaditya: Working with the Sprinklr Unified CXM platform is an exhilarating experience! As our product continuously evolves to meet the dynamic needs of both our customers and the market, we remain ever prepared for the future. 

Isn’t it remarkable that leading brands now use a single tool to address all their modern, customer-centric requirements? 

My personal favorite is Insights. With just a single keystroke, I can instantly access a wealth of information about what people are saying about a brand, and their sentiments. It’s astonishing how one click can unveil hundreds and thousands of messages. 

Emma: As you mentioned, you have been with Sprinklr for five years and initially joined as an Intern. Throughout this series, I’ve been asking people "Why Sprinklr?” Why do you enjoy working at Sprinklr, and why do you continue to stay with the company? Has your “Why Sprinklr?” changed throughout your experience here? If so, what did it change from and what is it now?

Aaditya: My “Why Sprinklr” has indeed evolved over the past five years. Initially, my motivation stemmed from the excitement of starting my career with a cutting-edge company right out of college. I was driven by the opportunity to learn and grow in a dynamic environment. 

As I progressed from an intern to leading the Modern Insights Support team, my “why” transformed. It’s no longer just about personal growth and career advancement but also about the impact we can make on our clients and their customer experiences. What drives me now is our collective commitment to delivering exceptional results and driving innovation within the CXM space. 

I am deeply motivated by the opportunity to contribute to a platform that continuously adapts to meet the evolving needs of our customers. The ability to shape and enhance our solutions, and to witness the tangible benefits we bring to our clients, reaffirms my passion for being part of Sprinklr. My “why” is now centered on making a significant difference, fostering customer satisfaction, and being part of a forward-thinking team that is always ready to embrace the future. 

Joining Sprinklr has unquestionably been the finest career decision I’ve made for a few reasons...we collaborate with some of the brightest minds in the industry, we excel in our work and celebrate our successes with equal enthusiasm, and we take pride in celebrating our achievements and learning from our setbacks. 

Emma: What advice would you give to someone starting out in product support or as an intern 

Aaditya: For someone starting out in either of those roles, I would offer the following advice: embrace curiosity, learn continuously and seek feedback. 

It’s important to cultivate a genuine curiosity about the product, the industry and the challenges customers face. The more you understand the intricacies of the product and the needs of the users, the better equipped you’ll be to provide effective support.  

Also, product support is a dynamic field, so stay updated on new features, updates, and best practices. Continuously seeking knowledge will help you stay ahead and provide superior support. 

And finally, regularly request feedback from your peers and supervisors. Constructive criticism is invaluable for growth and will help you refine your approach and improve your performance. 

By following these principles, you'll not only excel in your role but also contribute significantly to creating exceptional customer experiences.